The Sakura Bank, Limited

Outline

This experiment evaluates dactylology support available mainly at distributed sales offices and consultation centralized to the head office and examines the practicality of system consulting service supporting dactylology using the multimedia network.

• In place of sales personnel in the sales office, the staff familiar with the finger language in the remote head office carefully help visiting customers who have a hearing or speech disorder through the multimedia terminal installed in the sales office.
• The customer-operated multimedia terminal installed at the customer service window or in the lobby of the sales office is used for customer services such as consultation about fund management and the loan and financial commodity guide. Motion pictures in the video-on-demand form are used for customers. For consultation requiring specialized high-level knowledge, clerks in the head office help customers by talking over directly.