SEGMENT TWO OF MORNING JULY 11TH
>> WE'RE GOING TO START.
IF PEOPLE WOULD SIT DOWN.
IT CONTAINS A  NUMBER OF SECTIONS ABOUT
THESE ISSUES OF UNIVERSAL SERVICE.
THIS PANEL IS BASICALLY ABOUT UNIVERSAL
DESIGN AS A NEW PARADIGM FOR THE USER
INTERFACE IN THE UNDERLYING FUNCTION
MALL TEE IN INFORMATION AND TECHNOLOGY.
IT IS ABOUT WHERE THAT IS COMING TO BE
TRUE AS A PARADIGM IN THE INDUSTRY, IN
THE PRIVATE INDUSTRY AND WHERE IT IS
NOT.
AND WHAT WE CAN DO TO HELP SPREAD THAT
CONSCIOUSNESS.
LY START BY INTRODUCING THE PANELISTS
AND GIVE A LITTLE BIT OF BACKGROUND,
VERY SHORT.
AND THEN THROW OUT SOME QUESTIONS FIRST
FOR THE PANEL.
WE WANT TO ALSO OPEN IT UP TO YOUR
PARTICIPATION AS WELL.
S AS WE LOOK AROUND THE ROOM, THE LEVEL
OF EXPERTISE HERE IS QUITE ASTOUNDING.
WE KNOW YOU BRING A LOT TOO.
WE WANT TO HAVE THIS AS AN OPEN
DISCUSSION.
TO MY IMMEDIATE LEFT IS JOHN PLAN CASTER
WHO IS THE EXECUTIVE DIRECTOR OF THE
PRESIDENT'S COMMITTEE ON THE PEOPLE WITH
DISABILITIES.
HE HAS BEEN THERE EVER SINCE 1919, ALSO
AN ATTORNEY FROM THE UNIVERSITY OF NOTRE
DAME AND SINCE THEN, GRADUATING IN 1974,
HAS BEEN INVOLVED IN ISSUES AS AN
ADVOCATE, STAFF MEMBER AND IN PARTICULAR
ON THE STAFF OF GOVERNOR HUGES OF
MARYLAND WHERE HE IS THE DIRECTOR OF THE
DISABILITY AND ALSO BEEN WORKING WITH
THE PARALYZED VETERANS OF AMERICA.
THANKS FOR JOINING US.
TO HIS LEFT, IS ESTHER DYSON.  ESTHER IS
THE PRESIDENT OF EDGE VENTURES HOLDING
FOCUSED ON MERGING INFORMATION
TECHNOLOGY WORLDWIDE, DOING A LOT OF
WORK IN EASTERN EUROPE AND MAYBE SOLE OF
THAT WILL GET THIS PLACE.
SHE IS ALSO ON I THINK NOW CHAIR OF THE
ELECTRONIC FOUNDATION IN WHICH HAT SHE
HAS PLAYED AN ACTIVE ROLE IN POLICY POLL
DEBATE AND ALSO COCHAIRS THE NI.
AL SEE -- USED TO.
IT IS OVER.
>> USED TO CHAIR THE NIA INFORMATION
PRIVACY AND INTELLECTUAL SUBCOMMITTEE
AND TOLD EVERYTHING THEY KNOW THE PUBLIC
AND DISBANNED.
TO HER LEFT IS THOMAS WHEELER, THAT'S
TRUE, SHE SAID.
THOMAS WHEELER IS PRESIDENT AND CEO OF
CELLULAR TELECOMMUNICATIONS INDUSTRY
ASSOCIATION C T I A AND I'M TOLD TO
POINT OUT THAT THE PROGRAM LEAVES OUT
THE S IN TELECOMMUNICATIONS.
SO IT IS A POSITION HE HAS HELD SINCE
1982.
FOR MORE THAN TWO DECADES, HE HAS WORKED
AT THE FOREFRONT OF POLICY AND
TECHNOLOGY FOR EXAMPLE, HE HAS HELPED
START OR FOUNDED MULTIPLE COMPANIES
OFFERING NEW CABLE, WIRELESS AND VIDEO
COMMUNICATION SERVICES BOTH IN THE
UNITED STATES AND OVERSEAS.
IN PARTICULAR, ALSO FROM 1976 TO 1984,
MR. WHEELER WAS ASSOCIATED SAID WE HAD
THE NATIONAL CABLE TELEVISION
ASSOCIATION IN -- N C T A, I JUST
REALIZED I'M PEEKING MUCH TO FAST, FAST,
I WILL SLOW DOWN.
ONE OF THE ADVANTAGES OF BEING AT A
MULTI EVENT, IT KEEPS REMINDING YOU TO
PEEK AT A PACE YOUR MOTHER TOLD YOU TO.
ANY WAY, MR. WHEELER WAS PRESIDENT OF N
C T A FROM 1979 TO 19894.
IN 1994, PRESIDENT CLINTON APPOINTED
MR. WHEELER TO A 6 YEAR TERM ON THE
BOARD OF TRUSTEES OF THE JOHN F KENNEDY
CENTER FOR THE PERFORMING ARTS.
HE IS ALSO DIRECTOR OF NUMEROUS GROUP
SUCH AS THE VINCENT LOMBARDI
ASSOCIATION, U.S. CAPITAL HISTORICAL
SOCIETY, WIRELESS TELL COMMUNICATIONS
FOUNDATION AND I'M TOLD HE ACTUALLY HAS
A LIFE IN ADDITION TO ALL THAT.
THE CONCEPT OF PARADIGM SHIFT IN
TELECOMMUNICATIONS IS IMPORTANT IDEA.
WE HAVE GONE THROUGH A SERIES OF THEM.
EVERYBODY'S LIST IS SLIGHTLY DIFFERENT.
LY GIVE YOU MEAN AND I THINK EACH OF
THEM HAVE HAD MIXED REACTION AND MIXED
IMPACT ON THE ABILITY OF PEOPLE WITH
DISABILITIES TO FULLY PARTICIPATE.
PERHAPS THE FIRST ONE IS THE SHIFT FROM
MAIN FRAME TO DESK TOP TO PERSONAL
COMPUTER.
JOHN TALKED A LITTLE BIT ABOUT THE
IMPACT OF THAT EARLIER.
A SECOND PARADIGM SHIFT IS FROM THE
COMMAND LINE ENTRY POINT TO A GRAPHIC
ENTER ACTION BETWEEN -- WHICH WE NOW
THINK ABOUT AS THE DESK TOP.
A THIRD ONE IS AN ON GOING ONE, OTHER
SHIFT FROM WHAT WE CALL VISUAL TO MULTI
MEDIA OR A COMBINATION OF DATA
STRUCTURES.
ALL COMING THROUGH THE SAME MECHANISMS.
AND THE FOURTH I'LL MENTION IS THE ONE
THAT JOHN DESCRIBED IS THE SHIFT FROM
THE DESK TOP TO NET CENTRIC PARADIGM
WHICH AGAIN IS A TOPIC OF -- A SHIFT IN
PROGRESS WITH SOME CONTROVERSY ABOUT HOW
EXACTLY IT WILL PLAY OUT.
WHAT'S IMPORTANT TO US ABOUT UNIVERSAL
DESIGN IS LIKE -- IS THAT LIKE
CRACKERJACK, HAS PRIZE AT THE BOTTOM OF
THE BOX.
THE PRIZE IS THAT THIS IS VALUABLE, NOT
JUST FOR PEOPLE WITH DISABILITIES, BUT
AS WE KEEP SAYING OVER AND OVER, AND
STILL YET, NOT ENOUGH, THIS IS IMPORTANT
BECAUSE IT MAKES BETTER PRODUCTS FOR ALL
OF US OVER OUR FULL LIFE CYCLE.
THAT'S THE KEY THAT WILL MAKE THIS A
MARKETABLE IDEA.
BUT BETWEEN HERE AND THERE ARE TWO MAJOR
FACTOR WHICH IS LEAD TO THE QUESTIONS.
FIRST, FOR THIS TO SPREAD, HAS SHIFT OF
CONSCIOUSNESS, AN EXPANSION OF
IMAGINATION AND A PHRASE DEBORAH USED
WITH ME ONCE, HAS CULTURE OF DESIGN, OUT
THERE, LIKE ANY PROFESSION AND IT IS A
CULTURE, IT HAS ITS OWN LANGUAGE,
TRAINING, ITS TRADITIONS.
BUT WE HAVE TO HELP THAT CULTURE DO IS
CHANGE SO THAT IT UNDERSTANDS THE
DISTINCTION BETWEEN FORM AND FUNCTION
THAT FUNCTION CAN BE EXPRESSED IN MANY
FORMS.
FOR EXAMPLE, THAT THE MONITOR SCREEN IS
JUST ONE FORM OF OUTPUT, AND THAT A
KEYBOARD IS JUST ONE FORM OF INPUT.
SO WHEN WE GET TO THE QUESTION, ONE OF
THE FIRST ISSUES WE NEED TO ADDRESS IS
HOW CAN WE SPREAD THIS CONSCIOUSNESS
INTO THOSE PARTS OF THE INDUSTRY THAT
ARE PEAKING DECISIONS?
THE SECOND PIECE ABOUT SPREADING
UNIVERSAL DESIGN HAS TO DO WITH POLICY
AND POWER.
THERE IS CERTAIN ETHIC THESE DAY THAT IS
THE MARKETPLACE AND PERHAPS
MARKETPLACE.. IN THAT ITSELF IS THE
FORCE AND THAT IF YOU TRUST TO IT,
EVERYTHING WILL COME.
I HAVE A SLIGHTLY DIFFERENT OPINION OF
THIS.
I THINK MARKETS ARE MADE, NOT BORN.
NOT DEVINE WILL INSPIRED OR CREATIVE.
IF YOU LOOK THE THE HISTORY OF THE
INTERNET IN PARTICULAR, YOU WILL NOTICE
THAT IF IT WERE NOT FOR AN EXTREMELY
ACTIVE PUBLIC SECTOR INVOLVEMENT IN MANY
WAYS, THE SENSE OF INTER OPERA ABILITY
AND OPENNESS THAT NOW HAS KEPT
VIRTUALLY, ANY ATTEMPT AT CREATING PRO
FLY TEAR WORLDWIDE NETWORKS AS THE
MODEL, HAS BEEN RIPPED AWAY AND
EVERYTHING IS GOING WEB CENTRIX WITH
OPEN IN STANDARDS.
THIS IS NOT AN ASKING THAT THIS HAS
HAPPENED, THIS IS -- ACCIDENTS BECAUSE
PUBLIC POLICY SHAPE THE MARKET AS PUBLIC
POLICY THROUGH THE AMERICAN WITH
DISABILITY ACT DID THE
TELECOMMUNICATIONS ACT IS SHAPING THE
MARKET.
WE NEED NOT ONLY TOP LEVEL POLICY INPUT
BUT GRASSROOTS POLICY INPUT.
MICROSOFT WHICH IN MANY WAYS HAS DONE
WON DULL FULL THING, PARTLY SAW THE
LIGHT THROUGH THE EFFORT OF GRASSROOTS
ACTIVISM.
WHEN WINDOWS FIRST CAME OUT AND PEOPLE
FROM MANY STATES AND PARTS OF THE
COUNTRY, INCLUDING MASSACHUSETTS WHERE
I'M FROM MADE IT VERY CLEAR TO MICROSOFT
THAT THEY HAD TO DO BETTER THAN THAT
FIRST AGREEMENT AND THEY HAVE.
THE POINT OF PUBLIC POLICY IS NOT TO
SUBSTITUTE FOR THE MARKET ALTHOUGH IN
SOME CASES IT HAS TO WHERE THE
MARKETPLACE DOES NOT WORK BUT ALSO TO
SHAPE THE MARKET.
I WANT TO READ ONE PARAGRAPH.
YOU KNEW I WOULD FIND A WAY TO PULL IT
IN FROM THE BOOK AND THE PREFERENCE
WHICH TALKS ABOUT CULTURE AND SOCIETY.
BUT ACTUALLY, THE METAPHOR I THINK ALSO
WORKS AROUND PUBLIC POLICY AND THE
MARKETPLACE.
THE STRUCTURE AND CULTURE I SAY OF OUR
SOCIAL ENVIRONMENT BUT I'LL SAY
MARKETPLACE MAKES SOME THINGS EASIER AND
OTHER THINGS ALMOST IMPOSSIBLE.
HIKERS ARE THERETICALLY CAPABLE OF
WALKING IN EVERY DIRECTION BUT MUCH LESS
LIKELY TO HEAD STRAIGHT OFF A CLIFF THAN
FOLLOW LEVEL GROUND JUST AS COUNTRY FOOT
PATH IT TEND TO TAKE THE EASY WAY
THROUGH A ROLLING LANDSCAPE.
SIMILARLY, WE ARE FREE AGENTS IN THE
WORLD.
BUT WE MAKE OUR CONSCIOUS AND
UNCONSCIOUS CHOICES IN A HISTORICALLY
DETERMINED CONTEXT THAT TENDS TO GUIDE
OUR COLLECTIVE MOTION.
FOR ALL OUR INDIVIDUALISM AS BUSINESS
PEOPLE, CONSUMERS, IN THE AGGREGATE, WE
ARE LIKE RAIN DROPS THAT FALL
INDIVIDUALLY BOUNCE AROUND IN OUR
SEPARATE DIRECTION BUT END UP FLOWING
TOGETHER TOWARD THE SEA.
SO THE SECOND ISSUE THAT WE HAVE TO CON
FRONT THROUGH THESE QUESTIONS IS HOW DO
WE BEST SHAPE THE MARKET?
THROUGH PUBLIC POLICY, THROUGH OUR
ACTION AS AGGRAVATING OUR ABILITY AS
CONSUMERS TO PRO MOTHER AND FACILITATE
THIS PARADIGM SHIFT.
AND LET THREE START BY ASKING THE PANEL
AND WE WILL JUST BASICALLY GO DOWN THE
ROW HERE, FIRST OF ALL, IS THERE A MAR
DINE SHIFT HAPPENING.
ARE WE -- PARADIGM SHIFT HAPPENING?
ARE WE BEGINNING TO SEE PEOPLE IN
INDUSTRY SEEING THIS AS HAVING A PRIZE
AT THE BOTTOM OF THE BOX?
OR AT THE MOMENT, IS THIS WISHFUL
THINKING OF A SMALL GROUP OF US SAYING
WHY AREN'T THEY DOING IT?
SO, JOHN, WHY DON'T WE START WITH YOU
AND GRIEF YOUR QUICK SENSE OF WHERE IS
THE STATUS THAT WE'RE AT NOW?
>> I GUESS I WOULD LIKE TO SAY FROM
WHERE I SIT, AS AN INDIVIDUAL WITH A
DISABILITY AND SOMEONE WHO WORKS IN
DISABILITY-RELATED ISSUES, I WOULD SAY
THAT WE'RE SEEING THE BIRTH OR THE BASIC
BARELY GETTING STARTED POINT OF THE
PARADIGM SHIFT.
I THINK THERE IS A CORE OF CONSCIOUSNESS
THAT NOW EXIST PARTICULARLY AMONG THE
DISABILITY COMMUNITY AND INSERT POCKETS
OF THE INDUSTRY, THAT GIVE US EVIDENCE
THAT THE SHIFT IS STARTING TO OCCUR.
I THINK THE EXAMPLE YOU GAVE OF WHAT'S
HAPPENED WITH MICROSOFT IS A BIG EXAMPLE
OF THAT.
AND THEIR RISING CONSCIOUSNESS.
I THINK YOU HAVE SEEN SIMILAR THINGS
HAPPEN WITH SOME OF THE REGIONAL BELL
COMPANIES PARTICULARLY PACIFIC BELL AND
SOUTHWEST BELL AND SOME OF THE OTHERS
THAT DONE SOME PRETTY FORWARD THINKING
IN THIS AREA.
YOU ARE CERTAINLY SEEING IT IN
GOVERNMENT POLICY, THE NEW
TELECOMMUNICATIONS ACT AS SAID THAT THE
TELECOMMUNICATIONS INFRASTRUCTURE OF
THIS COUNTRY IS GOING TO BE ACCESSIBLE
TO PEOPLE WITH DISABILITIES OTHERS WELL
AS ALL PEOPLE AND THAT THERE IS GOING TO
BE UNIVERSAL DESIGN.
SO I THINK YOU'RE STARTING TO SEE A MAR
DINE SHIFT.
I GUESS MY CONCERN IS WHERE YOU ARE NOT
SEEING IT HAPPEN YET, I DON'T THINK
PEOPLE IN THE INDUSTRY THROUGHOUT THE
INDUSTRY HAVE SEVENED THE FACT THAT THEY
NEED TO START DESIGNING THESE SYSTEM
FROM TO GET GO AND THINKING ABOUT THEM
RIGHT AT THE BLUEPRINTS STAGE
SO-TO-SPEAK THAT THEY HAVE TO BUILD IN
ACCESS TO ALL PEOPLE.
AND THEY HAVE NOT QUITE GOTTEN IT YET.
THAT IT'S GOING TO BE ECONOMICALLY WORTH
THEIR WHILE.
TO DO THAT.
YOU'RE TALKING ABOUT 49 MILLION PEOPLE
WITH DISABILITIES IN THIS COUNTRY.
MANY OF WHICH ARE ECONOMICALLY
DISADVANTAGED.
BUT NONETHELESS, WE KNOW FROM STATISTICS
THAT THESE PEOPLE THESE 49 MILLION
PEOPLE AFTER THEY HAVE PAID FOR THEIR
HOUSING HEALTHCARE, THEIR OTHER BASICS
HAVE DISPOSABLE INCOME IN ACCESS OF $170
BILLION A YEAR TO BUY OTHER THING WITH
AND DO OTHER THING WITH.
THAT IS AN INCREDIBLE MARKET.
SOME ESTIMATES ARE MUCH HIGHER THAN THAT
FIGURE I JUST GAVE.
THIS WAS THAT WAS A VERY CONSERVATIVE
ONE.
I DON'T THINK TOP PARADIGM SHIFT WILL
REALLY OCCUR UNTIL FOLKS WITHIN THE
INDUSTRY GET THAT OH, YEAH, HAS MARKET
THERE AND THERE IS SOMETHING THAT WE CAN
GO AFTER.
I DON'T THINK THAT HAS OCCURRED YET.
THE EXTENT IT IS HAPPENING IS BECAUSE
THEY ARE FEELING PRESSURE FROM
DISABILITY GROUPS, SEEING GOVERNMENT
REGULATORS TELLING THEM THAT THEY HAVE
TO DO THIS BUT I DON'T THINK THE SHIFT
WILL REALLY OCCUR UNTIL THE LIGHT BULB
GOES SON AND HE SAY, OH, HAS MARKET
HERE.
NOT ONLY THAT, WHEN THE OTHER LIGHT BULB
GOES ON AND THEY SAY GEE, IF WE CAN
DESIGN THIS SO PEOPLE WHO MIGHT BE BLIND
OR DEAF OR MIGHT HAVE SOME SEVERE --
BLIND OR DEAF OR COGNITIVE DIFFICULT,
THEN THE OTHER 80 % OF THE COUNTRY THAT
DOES NOT LIKE COMPUTERS YET AND IS NOT
REALLY USING THEM WILL SAY OH, THIS IS
PRETTY SIMILAR AND MAYBE WE WILL USE IT
TOO.
THAT'S WHERE I THINK WE ARE.
>> ESTHER?
>> WELL, WHEN I SHOWED UP THIS MORNING,
TOM, ASKED ME MORE OR LESS, WHY ARE YOU
HERE?
YOU DON'T HAVE ANYTHING TO DO WITH
DISABILITIES DO YOU?
AND I DON'T.
AND THAT'S PRECISELY WHY I'M HERE.
I'M REALLY HERE NUMBER ONE AS
SPECIFICATION MEN OF WHAT THE WORLD --
THE DOES NOT SPECIMEN IS THINKING SO
THAT I CAN -- I HOPE GIVE YOU A SENSE OF
WHERE THAT REST OF THE WORLD IS.
SECOND, I'M HERE TO LISTEN BECAUSE EVEN
THOUGH I DON'T HAVE ANYTHING TO DO WITH
DISABILITIES, FORMERLY, I DO AS A MEMBER
OF THE WORLD, AS SOMEBODY WHO SOME DAY
PROBABLY WILL BE DISABLED IN SOME WAY
AND SOMEBODY WHO IS OPERATING IN A WORLD
WHERE A LARGE PART OF THE POPULATION IS.
SO, I DON'T THINK A WHOLE LOT TO TELL
YOU.
I DO HAVE A LOT TO LEARN FROM YOU AND I
HAVE A LOT TO ANSWER IN TERMS OF
ANSWERING YOUR QUESTIONS.
I WANTED TO MAKE TWO OR THREE POINTS THE
TRYING TO BE USEFUL.
THE FIRST IS THAT I SPEND A LOT OF TIME
IN FRANCED AND EASTERN EUROPE AND IF YOU
THINK THE MARKETPLACE DOES NOT MAY A LOT
OF ATTENTION TO PEOPLE WITH
DISABILITIES, YOU SHOULD SEE WHAT THE
TOTALITARIAN GOVERNMENT THINKS ABOUT
THEM WHICH IS BASICALLY, THEY DON'T
EXIST.
SO THE TRICK -- PART OF THE ISSUE IS
PERSUADING PEOPLE HAS MARKET.
AND NOT ONLY WHATEVER FIGURES JOHN
QUOTED, IF ALL THE PEOPLE WITH
DISABILITIES HAD GOOD JOBS, THEY WOULD
HAVE LOT MORE DISPOSABLE INCOME AND BUY
STUFF AND NUMBER TWO, CONTRIBUTE A LOT
MORE TO THE ECONOMY.
THE BIG PARADIGM SHIFT IS THAT MOST OF
THE VALUE IN THE ECONOMY IS NO LONGER
THE RESULT DIGGING DITCHES OR GROWING
FOOD BUT, BUT SNORE  MORE OF IT IS THE
RESULT OF MENTAL WORK.
WHICH MEANS PHYSICAL DISABILITIES MATTER
LETS, OBVIOUSLY, THEY CAN BE ADDRESSED
BETTER WITH KIND OF UNIVERSAL DESIGN,
BUT MENTAL DISABILITIES BECOME A BIGGER
PROBLEM AND THAT'S AN ISSUE THAT MAY NOT
BE THE SUBJECT OF THIS CONFERENCE, BUT
IT IS SOMETHING TO THINK ABOUT.
THIS WORLD IS BECOMING A WORLD IN WHICH
PEOPLE WITH AN IQ BELOW 90 ARE SEVERELY
HANDICAPED AND HAVE MUCH MORE TROUBLE
KEEPING UP WITH THINGS.
THE SOLUTION FOR THEM IS EDUCATION IN
WHICH THEY HAVE TO TAKE A PART.
BUT IT IS THE BALANCE IS SHIFTING
FRANKLY IN FAVOR OF PEOPLE WITH PHYSICAL
DISABILITIES VERSE PEOPLE WITH MENTAL
DISABILITIES.
IN TERMS OF WHAT THE MARKET SHOULD DO, A
LOT OF THE MARKET'S BEHAVIOR VIS-A-VEE,
PEOPLE WITH DISABILITY AND HAVE TO
HANDLE DISABILITY IS DUE MUCH MORE TO
IGNORANCE NEGLECT THAN IT IS TO -- SO
THIS IS VERY MUCH AN EDUCATIONAL ISSUE.
WE HAD OUR FRIEND HERE STEVE MILLER
TALKING TOO FAST.
ALL HE NEEDED TO DO IS BE REREMINDED
BECAUSE IT WAS IN HIS INTEREST FOR
EVERYBODY TO HEAR HIM.
IN A LOT OF CASE, IT IS IN THE MARKET
INTEREST NOT TO PUT A BRAILLE READER ON
EVERY M C BUT SIMPLY TO PUT IN THE HOOFS
SO THAT IS EASY TO DO.
SO UNIVERSAL DESIGN IS KIND OF MORE LIKE
UNIVERSAL THINKING AHEAD.
THE THE WONDERFULNESS OF THE MARKET IS
MUCH MORE THAT IT ALLOWS PEOPLE TO MAKE
INDIVIDUAL CHOICES THAN THAT IT PRODUCES
A LOST THE SAME THICK FOR EVERYBODY.
THE COMMUNIST SYSTEM PRODUCED THE SAME
THICK FOR EVERYBODY.
OUR MARKETPLACE IS NOW PROVIDE AGO LOT
OF INDIVIDUAL CHOICE BUT IT IS IGNORING
A LOT OF POTENTIAL CHOICES.
SO I THINK OUR MISSION IS TO EXPLAIN THE
MARKETPLACE BETTER WHAT SOME OF THOSE
CHOICES ARE AND TO WORK ON SOME
FUNDAMENTAL STABBED STANDARD THAT IS
WILL MAKE THOSE CHOICES EASIER TO
FULFILL.
>> ONE ADVANTAGE OF PLAYING THIRD BASE
LIKE THIS IS GETTING TO LISTEN TO THE
PEOPLE WHO WEPT BEFORE.
I AGREE WITH JOHN -- THAT NOT ENOUGH HAS
BEEN DONE.
I ALSO FIND MYSELF IN A SITUATION
SOMEWHAT SIMILAR TO ESTHER'S AND THAT
I'M HERE TO LEARN MORE THAN -- BUT I DO
HAVE A LITTLE BIT OF PERSONAL EXPERIENCE
IN THE AREA AS WELL.
IT SEEMS TO ME THAT IF WE'RE TALKING
ABOUT PARADIGM SHIFT, FIRST OF ALL, I
ALWAYS LIKE WE'RE IN WASHINGTON SO WE
HAVE TO USE $2.50 WORDS LIKE "PARADIGM".
IT WAS ONLY RECENTLY THAT HE LEARNED
THAT A PARADIGM WAS NOT 20 CENTS.
BUT I THINK THERE HAS BEEN A PARADIGM
SHIFT IN THE TECHNOLOGY AND TECHNOLOGY
HAS ENABLED THAT SHIFT AND YOU KNOW, I
THINK IT IS PROBABLY BIGGER THAN THE
KIND OF SHIFT THAT IS STEVE WAS TALKING
ABOUT.
I THINK IT IS MOVING FROM A MASS SOCIETY
TO A WHAT TOPPER CALLS DEMASSIFICATION,
A DEMASSFIED SOCIETY.
AND THAT ESTHER WAS TALKING ABOUT WAS A
SOCIETY IN EASTERN EUROPE WHERE IT WAS
ORDAIN THAT THIS IS THE WAY EVERYTHING
WILL BE.
AND THAT IS KIND OF THE ULTIMATE
DEFINITION OF MASS.
AND WHAT WE ARE DEALING WITH IN THE
INFORMATION SOCIETY IS THAT THE DIGITAL
REVOLUTION HAS ENABLED AN AUDIENCE OF
ONE -- AUDIENCE OF ONE.
THE QUESTION THEN BECOMES HOW DO WE
APPLY CONCEPTS WHICH WERE DEVELOPED IN A
MASS SOCIETY CURB CUTS BEING A CLASSIC
EXAMPLE, THE CURB DOES IT MOVE, YOU NEED
A RAMP IN THE BUILDING BECAUSE THE
BUILDING DOES NOT MOVE.
YOU NEED TO HAVE STANDARDS FOR ACCESS TO
TELEPHONES PAY PHONES, HOTEL PHONES,
THESE SORT OF THINGS BECAUSE THEY DON'T
MOVE.
THEY ARE MASS.
WHAT DO YOU DO IN A ENVIRONMENT WHERE
DIGITAL PRODUCES THE POTENTIAL FOR
PRODUCTS AND SERVICES WHICH IS AS I SAY,
HAVE AN AUDIENCE OF ONE.
THEREFORE, IT SEEMS TO ME THE PROBABLY,
WE NEED TO EVOLVE FROM A CONCEPT
UNIVERSAL DESIGN MEANING WHICH IS OFTEN
TIMES IN INTERPRETED AS UNIFORM DESIGN
BECAUSE THAT'S A MASS CONCEPT,
EVERYTHING WILL BE UNIFORM TO A CONCEPT
OF INDIVIDUAL ACCESS.
AND HOW DO WE ENABLE ACCESS TO PEOPLE
WITH VARIOUS DISABILITIES?
AND GO BACK TO WHERE I STARTED, I AGREE
WITH JOHN THAT THE -- THERE IS NOT BEEN
ENOUGH DONE.
THAT THERE IS NOT ENOUGH SENSITIVITY IN
THE MARKET AT-LARGE.
BUT I ALSO TEND TO VIEW THE GLASS AS
HALF FULL.
RATHER THAN HALF EMPTY.
BECAUSE I THINK THAT THIS PARADIGM SHIFT
THAT IS TAKING PLACE IS AN ENABLER OF
ACCESS INFORMS THAT WE HAVE NEVER EVEN
GUN TO IMAGINE.
-- BEGUN TO IMAGINE.
SO WE HAVE THE MOVE FROM -- SO WE HAVE
THE MOVE FROM MASS TO TO DEMASSIFIED.
WE HAVE TO CREATE AN INFRA STRUCTURE
FROM PERSONAL OPTIONS TO ACCESS AN
EDUCATIONAL PROCESS AS WELL AS A MARKET
SHAPING PROCESS.
WE ARE NOT YET THERE.
ONE OF THE INTERESTING THINGS IN THE
SOFTWARE INDUSTRY HAS ALWAYS BEEN THE
TENSION OVER WHICH LEVEL SOMETHING SITS
AT.
IS IT IN THE OPERATING SYSTEM?
THE MICRO CODE, IS IT THE APPLICATION OR
ADD-ONS?
WHERE DO YOU THINK IN TELECOMMUNICATIONS
THE RIGHT FOCUS FOR UNIVERSAL DESIGN
SHOULD BE?
IF WHAT WE ARE TRYING TO DO IS AN
INFRASTRUCTURE FOR PERSONAL OPTION, IT
MIGHT SUGGEST IT'S DEEPER.
BUT IF YOU'RE DOING A REAL MASS MARKET,
IT SUGGESTS IT IS HIGHER UP AND HOW DO
WE IMPACT THAT PROCESS?
ESTHER?
>> WELL, IT'S VERY SIMPLE.
THE CAPABILITY BELONGS DEEP DOWN AND
THEN THE REALIZATION OF IT IN A
PARTICULAR WAY IS GOING TO BE
IMPLEMENTED IN SOME CASES AND NOT IN THE
OTHERS.
BUT IN A SENT, PEOPLE YOU NEED TO GO
TALK TO ARE THE PEOPLE WHO DO THE TRAIN
STRUCTURE, MICRO SOFT, SUN MICRO SYSTEM,
PEOPLE IN A TELECOM INDUSTRY, THEN, THE
MARKETPLACE ISSUE IS DESIGNING SYSTEMS
FOR PARTICULAR GROUPS.
THE GOVERNMENT ISSUE IS DECIDING WHERE
THERE ARE MARKETPLACE FAILURES WHERE
SOME GROUP OR NEED MAY NEED TO BE
SUBSIDIZED.
I WAS STILL THINKING ABOUT MARKETS.
THE FUNDAMENTAL NOTION OF A MARKET IS
THAT A FEEDBACK LOOP EXIST, THAT IS
EXPRESSED WITH MONEY AND IN SOME CASES,
YOU NEED A FEEDBACK LOOP EXPRESSED IN
SOME OTHER WAY, SOMETIMES JUST SIMPLY
INFORMATION, SOMETIMES WITH GOVERNMENT
REGULATIONS IF THE MARKET IS NOT WORTH
IT.
>> ANY THOUGHTS ON THAT JOHN, TOM?
>> JOHN:  WELL, I THINK AN AN EXAMPLE OF
THAT IS EVEN IF I'M GETTING DRIFT OF
ESTHER'S RESPONSE THERE IS THAT THE
FURTHER DOWN YOU CAN BRING THAT SORT OF
ANALYSIS AND THAT SORT OF DESIGN, THE
MORE MARKETPLACE OPEN OPENS UP THROUGH
THE INDUSTRY TOO.
IT HAPPENED IN TOM'S INDUSTRY WITH THE
WHOLE ISSUE AROUND THE INTERFERENCE
BETWEEN THE WIRELESS COMMUNICATIONS THAT
WERE BEING DEVELOPED IN HEARING YOU
AIDES AND IN THE INDUSTRY AND PEOPLE
WITH DISABILITIES GOT TOGETHER AND
STARTED WORKING THIS OUT.
NOW THE PROBLEM IS CERTAINLY WELL ON THE
ROAD TO BE BEING SOLVED WHICH AGAIN IS
OPENING UP A NEW MARKETPLACE TOO FOR THE
CELLULAR -- FOLK THAT IS ARE SELLING
PRODUCTS THAT DON'T NEED WIRES THE
CELLULAR INDUSTRY.
SO I THINK THAT THAT WILL PUSH IT DOWN.
>> TOM: WELL, THE I AGREE WITH JOHN.
WHAT WE HAVE TO DO IS WE HAVE TO HAVE A
SENSITIVITY THAT THAT GETS PEOPLE TO
THINK ABOUT THE DESIGN ISSUES BEFORE THE
DESIGN IS CONDITIONED.
NUMBER ONE, NUMBER TWO, WE HAVE TO HAVE
A SENSITIVITY THAT YOU CAN'T ALWAYS
PRESERVE THIS JUST BECAUSE IT IS THE WAY
WE HAVE DONE THIS.
THAT YOU CAN'T TAKE A TECHNOLOGY UP HOME
AND SAY THAT IT HAS TO INTERFACE WITH
THE TECHNOLOGY THAT IS 50 YEARS OLD AND
BEING REPLACED.
AND THERE IN LIES THE TENSION.
AND BUT, I AM -- I AGREE WITH JOHN.
I THINK THAT WHAT HAS HAPPENED FOR
INSTANCE IN OUR ENVIRONMENT IS THAT THEY
ARE READILY EYE IDENTIFIABLE SOLUTIONS
AND THAT JUST AS I CAN GO AS A HEARING
ENABLED PERSON, AND PICK AND CHOOSE
AMONG DIFFERENT DIGITAL FORMATS IN
DIFFERENT SIZES AND DIFFERENT COLORS,
YOU KNOW, THAT LIKEWISE, IF I WERE
HEARING-IMPAIRED, I COULD PICK AMONG
DIGITAL FORMATS OR ANALOGUE FORMATS THAT
WORK WITH MY PARTICULAR KIND OF HEARING
AID AND THE NAME OF THE GAME IS I HAVE
GO GOT TO HAVE THOSE CHOICES.
IF THOSE QUOTES DO NOT EXIST, THAT'S
WRONG.
-- CHOICE DO NOT EXIST, THAT'S WRONG.
HOW DO WE GET TO A POINT WHERE PEOPLE
ARE SENSITIVE ENOUGH TO ENABLE THOSE
CHOICES AND WE'RE BACK TO ESTHER'S POINT
ABOUT THE ULTIMATE FEEDBACK LOOP BEING
CASHED WHERE PEOPLE WAKE UP SAYING MY
GOD, THE STATISTICS THAT JOHN JUST GAVE
US AS TO WHAT THE DISABLED MARKET IN
THIS COUNTRY MIGHT BE, WHAT AM I DOING
TURNING MY BACK ON THAT.
>> THIS MORNING, THAT WAS PART OF A
CONVERSATION BECAUSE LARRY GOLDBERG
MENTIONED INSTEAD OF GOING AFTER
EVERYONE SITE TO MAKE THEM MORE
ACCESSIBLE, WE OUGHT TO BE TALKING TO
PRODUCERS OVER WEB SERVICE SOFTWARE AND
HARDWARE SO IT BECOMES AN EASY
NO-BRAINER WHEN YOU PREPARE A WEB SITE.
SO GET DEEP INTO THE PREPARATION
PROCESS.
I WANT TO PUSH ONE MORE QUESTION AND
OPEN IT UP FOR COMMENTS.
IN A PREVIOUS LIFE TIME, I WAS INVOLVED
IN OCCUPATIONAL HEALTH AND SAFETY AND
ONE OF THE CONTROVERSIES IS EXPOSURE OF
P B C, A VERY POISONOUS IN A CERTAIN
FORM.
DURING' A PARTICULAR ADMINISTRATION, IT
WAS DECIDED TO MAKE IT ILLEGAL OR
REGULATIONS TO SAY YOU HAVE TO HAVE ZERO
EXPOSURE.
BECAUSE THIS IS PCP IS PRETTY COMMON,
AND WILL DESTROY AMERICA.
FOR SOME REASON BEYOND ME, THE
REGULATIONS WINS THROUGH ANY WAY AND
WITHIN A MONTH DISCOVERED CHEAPER
PROCESS, IT WAS A NECESSITY BEING THE
MOTHER AND HEALTH BEING THE CHILD.
I WAS WONDERING BECAUSE ESTHER, YOU
SAID, IT IS EDUCATION THAT IS THE KEY
ISSUE.
HOW MUCH IS IT JUST A QUESTION OF THEY
DON'T KNOW BETTER AND WE HAVE TO KINDLY
GO AND TALK TO THEM AND HOW MUCH IS IT
THAT WE HAVE TO DO SOME STRUCK SURING OF
THE MARKET, TWISTING OF HARMS AND SAYING
THIS IS THE RULE, YOU SHALL?
>> WELL, BASICALLY, I'M NOT GOING TO
ANSWER BECAUSE IT VARYS IN DIFFERENT
CASES.
AND THAT'S WHY WE HAVE RULES AND
REGULATIONS BUT WE ALSO DO HAVE A
GOVERNMENT THAT CONSIST OF PEOPLE, SOME
OF THEM ARE NOT VERY SMART AND DO STUPID
THINGS ANY WAY, BUT FUNDAMENTALLY, YOU
HAVE TO LOOK IN EACH CASE AND SAY, WILL
THE MARKET TAKE CARE OF THIS OR WILL IT
NOT?
FREQUENTLY, THE MARKET WILL TAKE CARE OF
IT IF THINGS ARE SET UP RIGHT.
THE FUNDAMENTAL THING WE'RE TALKING
ABOUT HERE IS THAT AS EVERYBODY WHOEVER
DONE MANUFACTURERING KNOW, IF YOU CATCH
A DEFECT WHEN YOU'RE DESIGNING THEM
SOMETHING, IT IS EASY, WHEN YOU CATCH IT
AT THE PRODUCTION LINE, IT COST A LITTLE
MORE MONEY.
IF YOU CATCH IT OFF THE PRODUCTION LINE,
IT IS A PROBLEM BUT IF YOU HAVE TO
RECALL THE CARS OR YOU HAVE TO REDESIGN
A PRODUCT, IT IS INCREDIBLY EXPENSIVE
THE RISK IS TO GET TO THEM RIGHT AT THE
BEGINNING.
ALREADY SOME CASES AND AGAIN, I'M NOT SO
GOOD ON THE SPECIFICS WHERE THEY DON'T
SEE THE MARKET, WHERE THE FACT IS
EVERYBODY NEED TOTS DO UNIVERSAL DESIGN,
BUT SOME PEOPLE WILL BE SELLING THE
READERS FOR THE SIGHT-IMPAIRED OR THE
VARIOUS HEARING DEVICES FOR THE
AREAING-IMPAIRED.
SOMETIMES THOSE MARKETS ARE TOO SMALL.
SO YES, YOU NEED REGULATIONS AND SOME
KIND OF JOINTS INDUSTRY ACTION WHERE
PART OF THE PROBLEM IS YOU LOOK AT THIS
GREAT MARKET OF PEOPLE WITH DISABILITIES
BUT NOT EVERYBODY IS GOING TO GET ALL
THAT MARKET.
SO SUE SOMEHOW, YOU NEED THE INDUSTRY AS
A WHOLE TO WORK TOGETHER SO THE INDUCE
TRY AS A WHOLE CAN GET ALL THAT MARKET.
AND IT REQUIRES SOMETHING OF A PUSH.
MY PREFERENCE WOULD BE TO SEE IT HAPPEN
FROM WITHIN THE INDUSTRY, SOMEWHAT MORE
VOLUNTARILY BECAUSE THE INDUSTRY TENDS
TO BE MORE FLEXIBLE THAN THE GOVERNMENT.
THE GOVERNMENT HAS TO FOLLOW DUE
PROCESS.
WHATEVER LAW, IT TAKES A YEAR TO WRITE,
ANOTHER YEAR TO HAPPEN AND THEN YOU
CAN'T CHANGE IT FOR FIVE YEARS.
THIS IS A VERY FAST MOVING INDUSTRY.
SO THE MORE WE CAN GO OUT AND PERSUADE
THE INDUSTRY WITHOUT THE GOVERNMENT
DOING THINGS PROPERLY, BUT RATHER
SLOWLY, THE BETTER OFF EVERYBODY WILL
BE.
>> I AGREE WITH ESTHER BUT I THINK SOME
THINGS NEED TO HAPPEN TO HELP THAT
EDUCATIONAL PROCESS ALONG AND WHAT SHE
WAS JUST TALKING ABOUT.
HAS HUGE ROLE HERE FOR PEOPLE WITH
DISABILITIES AND FOR GOVERNMENT AND
PROBABLY FOR ASSOCIATIONS OF INDUSTRY
BECAUSE HAS LOT OF COMPANIES THAT GET IN
GET INTO THESE TELECOMMUNICATIONS
BUSINESS US THAT ARE VERY SMALL BUT
DON'T HAVE A LOT OF MONEY TO BE DOING
THINGS LIKE SOLID MARKET RESEARCH.
NOR THIS PARADIGM SHIFT TO REALLY OCCUR
AND FOR INDUSTRY TO BE REALLY EDUCATED,
THEY WOULD HAVE THE BE EDUCATED MORE
ABOUT REGULATION AND MORE THAT THIS IS A
GOOD THING TO DO.
SOMEBODY WILL HAVE TO START GIVING THEM
SOME GOOD SOLID MARKET INFORMATION ABOUT
THIS SO-CALLED MARKET OF PEOPLE WITH
DISABILITIES.
WHAT THE ADVANTAGES ARE TO STEPPING IN
AND MEETING THE NEED AND DESIRES OF THAT
MARKET, SO THAT THEY CAN UNDERSTAND WHY
IT MAKES SENSE TO DO UNIVERSAL DESIGN,
AND WHY TO MAKE THESE THINGS AVAILABLE,
SO THERE NEEDS TO BE A LOT LOWER
MARKETING INFORMATION, A LOT MORE
MARKETING RESEARCH DONE AND I THINK ONE
AREA WHERE GOVERNMENT COULD HELP WOULD
BE THAT INSTEAD OF CONSTANTLY LOOKING
WHAT THIS INDUSTRY IN A WAY TO REGULATE
IT OR IN A WAY TO FRAME IT IN TERMS OF
LEGAL ISSUES, IS THAT THEY CAN ALSO DO
SOME SOL LIT MARKET RESEARCH SUCH, THAT
COULD BE A BENEFIT FOR PRIVATE UNDISRE,
AND AGAIN, ASSOCIATIONS MIGHT WANT TO
TAKE ON SOME FRIDAY RATE INDUSTRY WANT
TO STEP FORWARD IN HELP THEIR MEMBERS IN
THIS AREA.
BUT I THINK WE DEFINTELY NEED SOME GOOD
INFORMATION TO EDUCATE INDUSTRY WITH.
AND I DON'T THINK THAT EXISTS ON THE
LEFT THAT IT SHOULD RIGHT NOW.
>> I BEEN TOLD THAT WISCONSIN IS A LONG
WAY FROM THIS CONFERENCE SO WE GOT TO
SPEAK LOUDER AND WRITE INTO THE MIKE.
THERE ARE SOME VIRTUAL OTHER
PARTICIPANTS IN WISCONSIN.
>> JOHN, IS THIS THE TIME THAT YOU AND
SHOULD MAKE THE DISCLAIMER THAT WE
REALLY DIDN'T REHEARS THIS?
>> YES YES.
>> THE PICKING UP ON ESTHER'S POINT AND
THEN, JOHN'S POINT: (TOM:.
>> MARKETPLACE -- IS PERHAPS CERTAINLY A
LAUDIBLE IDEA, HOWEVER, I THINK IT
PROBABLY ALSO NEED TOTS BY TEMPERED ALSO
WITH WHAT IS IT RONALD REAGAN USED TO
SAY ABOUT TREATY, TRUST BUT VERIFY.
AND THERE IS A LEGITIMATE ROLE FOR
GOVERNMENT THAN KIND OF A ROLE.
I THINK THAT THE POINT THAT ESTHER MADE
HOWEVER ABOUT GOVERNMENTS INABILITY TO
KEEP UP WITH THE FAST -PACED CHANGES IN
INFORMATION BUS IS RIGHT ON TARGET.
AND--BUS BUSINESS IS RIGHT ON TARGET.
WE DON'T WANT TO GET OURSELVES WHERE
GOVERNMENT IS A DISINCENTIVE BECAUSE OF
THE FACT THAT THE RULES WRITTEN BY THE
LAWYERS SAY THIS.
BUT, TO JOHN'S POINT, AND HIS IN ESSENCE
CHALLENGING ORGANIZATIONS LIKE OURS TO
BE FORWARD LOOKING AND IDENTIFY THINGS,
I THINK THAT THERE IS AN INCREDIBLE
RESPONSIBILITY ON THE PART OF GOVERNMENT
ORGANIZATIONS LIKE MINE AND
ORGANIZATIONS THAT REPRESENT THOSE WITH
DISABILITIES TO BE ENNEW ANNUAL IN THE
SEEKING OF SOLUTIONS AND NEW
OPPORTUNITIES AND LET ME GIVE YOU ONE
EXAMPLE.
THE FEDERAL COMMUNICATIONS COMMISSION
HAS BEEN INCREDIBLY ENTREPRENEURIAL AS
THEY HAVE BEEN MAKING NEW SPECTRUM
AVAILABLE FOR NEW WIRELESS SERVICES AND
HAVE DONE A TERRIFIC JOB.
BUT I THINK THAT OUR ORGANIZATION, I
THINK THE PEOPLE THAT JOHN REPRESENTS,
THE PEOPLE IN THIS ROOM, ALSO NEED TO BE
TURNING TO THE FCC AND SAYING WAIT A
MINUTE, THERE IS SPECTRUM WHICH NEEDS TO
BE ALLOCATED TO ENABLE ACCESS BY THOSE
WITH VARIOUS DISABILITIES.
AND WHY AREN'T YOU THINKING OF THAT AND
WHY AREN'T WE SUGGESTING THAT?
WHY IS IT THAT ALL OF A SUDDEN THE WAY
IN WHICH WE ALLOCATE SPECTRUM IS DRIVEN
BY WHO HAS THE BIGGEST CHECKBOOK?
AND FOR INSTANCE, WE'RE IN THE MIDDLE OF
IN HIGH BUSINESS, THE TWO GREAT
REVOLUTIONS.
ONE THE PORT BILL TEE OF PROCESSING.
FOR $500 A CHIP A SONNY USES IN THEIR
VIDEO GAME HAS 50 TIMES THE PROCESSING
POWER OF THE OLD IBM MAIN FRAME AND
COSTS 120 THOUSANDTH, SO THERE IS
INCREDIBLE PROCESSING POWER RIGHT HERE
IN THE PALM OF OUR HANDS.
HOW DO YOU GET INFORMATION TO THAT?
YOU USE THIS, THE WIRELESS INDUSTRY HAS
DEVELOPED ALL THE TECHNOLOGY AND
TECHNIQUES FOR DOING THIS.
WHAT COULD THIS MEAN FOR INDIVIDUALS
WITH DISABILITIES?
LET'S JUST TAKE AN AIRPORT FOR INSTANCE:
I'M HEARING-IMPAIRED AND I CAN HAVE MY
COMMUNICATION DEVICE, SOMETHING LIKE A P
DA OR ONE OF THE OTHER NEW TECHNOLOGIES
COMING ALONG THAT TELLS ME WHAT THE
GATES ARE AND THAT THE PLANE HAS BEEN
DELAYED AND HOW DOES IT KNOW THAT?
BECAUSE THE DIGITAL SIGNAL COMES IN OVER
THE AIR OR I'M VISUALLY-IMFAIRED AND I
CAN BE TOLD THROUGH A SIGNAL THAT HAS
LOCATION TECHNOLOGY TIED INTO THE WHERE
I AM AND WHERE I NEED TO BE GOING.
OR I AM IMPAIRED AND I COULD WHY -- I AM
MOBILITY IMFAIRED AND I COULD USE THE
SAME DEVICE TO GUIDE ME THE RAMPS OR
WHATEVER THE SITUATION CAN BE.
WHAT WE NEED TO BE DOING IS SAY, IS NEW
THING IF YOU WILL, THAT INSTEAD OF
DEALING THESE ISSUES FROM A MASSIVE
STANDPOINT, OF SAYING THE PARADIGM SHIFT
THAT HAS OCCURRED IS THAT DIGITAL MEANS
AND AUDIENCE OF ONE.
AND WHAT NEEDS TO BE DONE TO MAKE SURE
THAT WE CAN DELIVER SERVICES TO THAT
AUDIENCE OF ONE.
AND WHAT IS THE GOVERNMENT NEED TO DO?
WHAT DOES INDUSTRY NEED TO DO?
AND LET'S GET ON WITH THAT BEING
BUSINESS PEOPLE ABOUT TAKING TECHNOLOGY
AND USING IT TO ADDRESS CHALLENGES.
>> WE'RE SEARCHING FOR A WIRELESS MIKE
SO THAT WE CAN WALK AROUND?
BUT THIS IS WHERE WE GET TO PLAY OPERA
BUT IN THE ABSENCE OF THAT, IF PEOPLE
HAVE QUESTIONS, RAISE YOUR HAND AND I
WILL REPEAT IT INTO THE MIKE SO OUR
VIRTUAL VISITORS CAN HEAR IT.
FIRSTHAND I SAW WAS BACK THERE.
>> YOU DON'T HAVE A QUESTION, I HAVE A
COMMENT.
>> LET'S SEE IF THIS ONE WORKS.
CAN EVERYBODY HERE ME.
>> MY NAME IS STEVE JACOB WITH THE N C R
CORPORATION IN DAYTON OHIO AND I'M VERY
GLAD TO BE HERE WITH ALL THE ENERGY,
KNOWLEDGE, DESIRE AND COMMON GOALS IN
THIS ROOM, I BELIEVE WE CAN MAKE A
DIFFERENCE.
I THINK I CONTINUED TO THINK DIFFERENTLY
THAN OTHERS IN THE ROOM AND THAT'S WHAT
I THINK IT IS ALL ABOUT.
I DON'T THINK AT OUR GLASS AS EITHER
BEING HALF FULL OR EMPTY.
IT THINK THE GLASS IS TOO BIG.
IF WE MAKE IT SMALLER, I WILL MAKE THING
HAS LITTLE BIT BETTER.
LET'S THINK ABOUT A DIFFERENT PARADIGM
SHIFT FOR A MINUTE.
THE PEOPLE THAT CAN MAKE A DIFFERENCE
ARE COMPANYS LIKE NCR AND AT EXAMPLET
AND DECK, COMPANY WITH THE MONEY THAT
STAND TO PROFIT FROM THIS.
THAT HAVE WHAT IT IS ALL ABOUT IN MY
OPINION.
IF YOU LOOK THE THE DISABILITY
MARKETPLACE FROM A MARKETING STANDPOINT,
THERE IS NOT ONE.
AND I SAY THAT BECAUSE IF YOU CONSIDER
SIGHT, HEARING, SPEECH, COGNITIVE,
DISABILITIES, MOBILITY DISABILITY AND
ALL COMBINATIONS OF THE ABOVE AND
SEGMENTED INTO FREE SCHOOL, ELEMENTARY,
SCHOOL, HIGH SCHOOL, COLLEGE AND ADULT
LIFE, YOU HAVE 36 DIFFERENT MARKET NITCH
AND IN EACH ONE, YOU HAVE COMPETITORS
COMPETING FOR PRODUCTS.
THERE IS NO FINANCIAL INCENTIVE NOR A
COMPANY TO IN REST MILLIONS OF DOLLAR IN
A PRODUCT TO HAVE A MARKET THAT IS
40,000 PEOPLE.
BUT THERE IS A SOLUTION.
AND I'LL GIVE YOU SOME DEMOGRAPHICS.
I DON'T CONSIDER THESE PROPRIETARY
BECAUSE YOU CAN GO TO THE LOCAL LIBRARY
AND PINNED OUT.
JUST STORE YOUR THOUGHT, MAYBE
APPROACHING SOLVING OR DELIVERING
SOMETHING NOT TO PEOPLE WITH
DISABILITIES BUT DELIVERING SOMETHING
THAT IS MORE ACCESSIBLE, WHEN YOU THINK
OF DEVELOPING A PRODUCT THAT'S
ACCESSIBLE BY SOMEONE WHO IS BLIND,
THERE ARE IN AT LEAVE, NCR'S TOP -- THE
TOP 31 COUNTRY THAT IS NCR CONDUCTS BITS
IN, THERE ARE A HUNDRED MILLION PEOPLE
EITHER BLIND OR VISUALLY IMA PAIRED BUT
ALSO, 360 MILLION PEOPLE ILLITERATE.
THEY CAN USE THE SAME TECHNOLOGY TO
BECOME LITERATE THAT PEOPLE WHO ARE
BLIND ARE USING TO READ.
THERE ARE 405 MILLION FOREIGN TOURIST
WHO IS TRAVEL EVERY YEAR AND 32 WILL 8
MILLION PEOPLE WHO DO NOT SPEAK THE
PRIMARY LANGUAGE NATIVE TO THE COUNTRY
IN WHICH THEY LIVE.
THEY TOO CAN USE THE SAME TECHNOLOGY
WITH MULE LINK GAL TEXT TO SPEECH TO USE
PRODUCTS.
FOLKS THOSE NUMBERS IN OUR TOP MARKET
ADD UP TO ONE-AND-A-HALF BILLION CONSUME
ARES OUT OF A UNVARY OF 2.7 BILLION
CONSUMERS NOT 60 MILLION PEOPLE WITH
DISABILITIES HALF OF THE PEOPLE WHO ARE
MARKETING OUR PRODUCTS TOO.
STATISTICS LIKE THAT FOCUSING ON
ACCESSIBILITY AND INCREASING YOUR MARKET
SHARE AND USE ABILITY AND COMPETITIVE
ADVANTAGE IN MY OPINION IS WHAT IT'S ALL
ABOUT.
I THINK THAT CAN MAKE A DIFFERENCE.
YOU APPROACH MAJOR COMPANIES WITH THAT
IN MIND AND THEY WILL SEE DOLLAR SIGNS
IN FRONT OF THEIR EYES.
THAT IS WHY THEY ARE IN BUSINESS AND OH
BY THE WAY, DOING THESE THING THERE IS
HAPPY PEOPLE WITH DISABILITIES.
SO I GUESS NOW YOU KNOW ME A PLEDGE BIT
BETTER, ONE OTHER INTEREST NOTE.
RECENTLY, THEY APPOINTED MEMBERS OF THE
TELECOMMUNICATIONS ACCESS ADVISORY
COMMITTEE.
THERE ARE 33 MEMBERS.
GETS HOW MANY COMPUTER COMPANIES FELT
THAT THE TELECOMMUNICATIONS ACT OF 1996
AFFECTED THEM?
COMPUTER COMPANIES HARDWARE AND MAJOR
SOFTWARE COMPANYNESS ONE, NCR.
I'M SAYING THAT BECAUSE THERE ARE NO
OTHER MAJOR COMPUTER MANUFACTURERS
ATM'S, SELF SERVICE INCOMES, KIOSKS ON
THIS PANEL, MICROSOFT IS NOT ON THIS
PANEL.
IT IS MY BELIEF, THERE IS NO
REPRESENTATION BECAUSE THEY ARE NOT
THERE, THEY DON'T HAVE TO ADMIT THAT THE
TELECOM ACT OF '96 HAS ANYTHING TO DO
WITH THEM.
THEY ARE NOT OBLIGATION UNDER LAW TO
FOLLOW ANY GUIDELINE THAT WE COME UP
WITH.
THAT IS WHAT NEEDS TO CHANGE.
I DON'T THINK YOU CAN DO IT BY LEGAL
MANDATE OR IT'S THE RIGHT THING TO DO OR
BY ACT VISIT, BUT JUST GOOD COMMON
BUSINESS SENSE COULD MAKE ALL THE
DIFFERENCE IN THE WORLD.
THAT'S MY COST.
SO THANK YOU.
>> ESTHER: JOHN IS WITH THE GOVERNMENT
SO HE CAN GO FIRST.
>> JOHN: IT SHOULD PROBABLY BY THE OTHER
WAY AROUND, BY BUT ANY WAY, I THINK
STEVE JUST GAVE A PERFECT ARGUMENT FOR
WHY WE SHOULD BE DOING UNIVERSAL DESIGN
IN THESE THINGS.
IT'S IF YOU LOOK AT THE UNIVERSAL DESIGN
THAT HAS BEEN DONE TODAY, THINGS LIKE
CURB CUTS, HOW MANY TIMES DO YOU TO
PEOPLE WITH BIKES, KID CARTS AND GROCERY
CARTS AND ALL THE REST OF IT,
SKATEBOARDS USING THEM.
ALGEBRA WAS INVENTED IN 19TH CENTURY FOR
PEOPLE WHO WERE BLIND.
ELEVATORS YOU KNOW, HAVE BEEN HAVE HAD
LIGHTS 0 ON THEM FOR YEARS NOW.
THESE ARE ALL EXAMPLES OF UNIVERSAL
DESIGN, HELPING EVERYBODY.
AND SO I THINK YOU MADE A GREAT
ARGUMENT.
HIS SECOND POINT, I WOULD LIKE TO
COMMENT ON TOO THAT INDUSTRY WAS ASKED
TO JOIN THAT ACCESS ADVISORY BOARD FOR
THE DEVELOPMENT OF THOSE THINGS AND VERY
LITTLE INDUSTRY ACCEPTED.
THAT'S REALLY AN INTERESTING COMMENT.
IT'S PART OF IT SCARES ME A BIT AND I
ACKNOWLEDGE NCR FOR BEING WILLING TO BE
A PART OF THAT ADDS ADVISORY PANEL.
>> ESTHER?
>> I WAS ACTUALLY HORRIFIED TO HEAR
THAT.
I DON'T KNOW WHO APPOINTED TED PANEL OR
HOW IT HAPPENED, BUT --.
>> THEY WERE ASKED.
>> WHY DOESN'T SOMEONE ASK THEM AGAIN.
SERIOUSLY, GET AL GORE OR SOMEBODY TO
EXPLAIN TO THEM, HOW IMPORTANT THIS IS.
>> THEIR PARTICIPATION WILL BE
MEANINGLESS?
>> WELL, I WAS ON ANOTHER SUCH MEANLESS
PANEL AND YES, MAYBE THIRD OF THE PEOPLE
DID NOT SHOW UP BUT THE TWO-THIRDS WHO
DID ACTUALLY DID LEARN SOMETHING.
I DON'T THINK WE SHOULD LET IT DROP.
I DON'T KNOW AGAIN, WHAT THIS PANEL -- I
WOULD BE HAPPY TO TAKE IT UP WITH
WHOEVER MIGHT KNOW MORE ABOUT IT.
>> IT SUBS THE NEED TO BACK TO INDUSTRY
ASSOCIATION APPROACH HERE THAT WAS REFER
TO EARLIER THAT MAYBE ONE OF THE WAYS
INTO THE SEPARATE COMPANIES IS TO GO
THROUGH THE INDUSTRY ASSOCIATIONS THAT
THEY DO RELATE TO AND THAT SETS A
CLIMATE IN WHICH EACH OF THEM SEES
THEMSELVES AS OPERATING.
>> TOM: I'M GLAD TO SAY THAT WE'RE ON
THE COMMITTEE.
>> ESTHER: BUT HOW MANY MEMBERS?
>> GEORGE IN FRONT.
>> JACOBS BROUGHT UP SEVERAL THINGS I
WAS GOING TO BRING UP TOO ABOUT THE
MARKET.
WE HAD SO MANY RESEARCH THINGS DONE
ABOUT US AND WHEN YOU GOT 67%
UNEMPLOYMENT, PEOPLE ARE NOT INTERESTED
IN HOW MUCH MONEY YOU GOT, WE 300
BILLION A YEAR PENDING ON WHO YOU TALK
TO SPENDING ON US.
WE DON'T GET THE MONEY, THE STATE
AGENCY, SERVICE PROVIDERS ALL THOSE
BILLIONS DO NOT COME TO US.
BUT THE MORE FUNDAMENTAL THING WE GOT TO
SUNNED AND WE WILL DISCUSS THIS ON A A
PANEL THAT I'M MODERATING THIS
AFTERNOON, TECHNOLOGY IMPLIES TO THE
COMMUNITY, WE GOT TO BY BACK TO THE FACT
THAT IN 1991, HARRIS POLL INDCIATED THAT
WHEN ABLE BODIED PEOPLE WERE SURVEYED,
58% SAID THEY FELT UNCOMFORTABLE AN
EMBARRASSED IN THE PRESENCE OF A PERSON
WITH A DISABILITY, 47% SAID THEY FEARED
US.
THEY ADMITTED THEY ACTUALLY FEARED US.
THE DESIGN GROUP FROM SEOUL KOREA TO
QUEBEC, HOW THE HELL YOU'RE GOING TO
DESIGN FOR US IF YOU'RE SCARED OF US,
YOU CAN'T TALK TO US, WE CAN BRING IN
THEIR ASSOCIATIONS DOES NOT MAKE A -- HE
ARE MEMBERS.
WE CAN'T CHANGE THE ATTITUDE OF THE
MEMBERS ON STREET WHO HAPPENS TO BE THE
PERSON WHO IS THE CEO OF THAT COMPANY.
HAS VERY DARK SIDE TO THE PARADIGM
SHIFT.
THOSE PEOPLE WHO FEAR US, WE OUGHT NOT
TO EVER HAVE TO SEE US IN WORK PLACE
SO.S SO WHAT SHOULD WE DO TO BECOME
ACCESSIBLE AND YOU CAN TELECOM BOUGHT,
TECHNOLOGY CAN PUT US BACK IN THE CLOSE
SET, THAT SOMETHING WITH HAVE TO BE VERY
CAREFUL.
WHY MAKE THE LIBRARY ACCESSIBLE WHEN YOU
CAN VISIT WHY MAKE HOUR MUSEUM
ACCESSIBLE WHEN YOU PEOPLE CAN SEE IT ON
TELEVISION SCREEN OR HEAR IT OR WHAT
HAVE YOU?
I HAVE FOUGHT THESE BATTLES FOR 20 YEARS
AND THE ATTITUDE HAS NOT CHANGED.
I HAVE SAID REPEATEDLY TO THESE DESIGN
GROUP WHICH IS ARE BEGINNING TO TUNED AT
LEAST THE YOUNG IRONES, THE OLDER ONES
HATE MY GUTS BUT THE YOUNGER ONES ARE
BEGINNING IN TO UNDERSTAND.
UNIVERSAL CONCEPT IS A CONCEPT WE WILL
NEVER REACH.
THE WAY WE WILL TWO IT AND I'LL SAY IT
AGAIN, THE BABY BOOMERS ARE GETTING
OLDER, NOT SEEING AS WELL, NOT HEARING
AS WELL.
WE WILL SNEAK THROUGH THE DOOR WITH
THEM.
WHEN THEY OPEN THAT DOOR, WE WILL COME
RIGHT IN WITH THEM AND SAY, IT IS NOT
ACCESSIBLE, IT IS CONVENIENT!  IS AND HE
ARE USED TO HAVE THINGS CONVENIENCE,
THEY DON'T NEED TO KNOW THAT IT IS OUR
CONVENIENCE TOO.
SO MY QUESTION TO THE PANEL IS HOW DO
YOU DEAL WITH THE DARK SIDE OF THE
PARADIGM?
HOW WILL YOU KEEP TECHNOLOGY FROM
PUTTING US BACK IN CLOSET AND GETTING
OUT OUT?
>> THAT SUGGESTION PLEASE BEFORE WE
CONTINUE FOR THE SAKE TO HAVE THE
VIRTUAL PARTICIPANTS, USE PEOPLE
ANNOUNCE WHO THEY ARE?
>> THAT WAS GEORGE COVINGTON WHO WAS
JUST SPEAKING.
TOM: I CAUGHT GEORGE'S RAGE AND AND I
WAS -- I'M GOING TO DEPART FROM WHAT I
THOUGHT I WAS TALKING ABOUT HERE AND
REPRESENT PEOPLE WHO ARE NOT HERE WHO
OUGHT TO BE HERE ONE OF WHO SITS AT MY
DINNER TABLE.
ESTHER MADE AN INCREDIBLE POINT.
ABOUT ABOUT HOW PEOPLE WITH IQ'S BELOW
90 ARE LEFT OUT.
AND I HEAR A LOST OF TALKED TO ABOUT
ABOUT -- TODAY ABOUT IDENTIFY FEE ABLE
PHYSICAL DISABILITIES.
AND I GOT A LOT OF CONCERN PERSONALLY AS
A FATHER ABOUT WHAT HAPPENS AND HOW ARE
WE GOING TO MAKE THE INFORMATION SOCIETY
IN OUR SOCIETY MEANINGFUL FOR KINDS THAT
DONT HAVE THE MENTAL CAPACITY?
AND SO ALL I WANT TO SAY IS DON'T DRAW
THE LINE IN TERMS OF PHYSICAL CAPACITY.
AND I HAVE -- IT WOULD BE WRONG IF WE
GOT TO A POINT WHERE IT IS THE
PHYSICALLY DISABLED TALKING ABOUT THE --
THOSE WHO DONATE HAVE DISABILITIES -- DO
NOT HAVE DISABILITY AND THAT SOMEHOW IN
THE DISCUSSION, THOSE WITH MENTAL
DISABILITIES WHO CANNOT  ADVOCATE FOR
THEMSELVES GET LEFT OUT.
I'M SORRY, YOUR RAGE WAS INFECTED.
>>> ONE QUICK COMMENT.
>> IF YOU EVER BEEN TO A MEETING OF
PEOPLE FIRST, WILL YOU NEVER SAY PEOPLE
WITH MENTAL RETARDATION CANNOT DEFEND
THEMSELVES.
THEY CAN BELIEVE ME AND PEOPLE FIRST IS
ONE EXAMPLE BUT OUR SOCIETY HAS TOO
OFTEN LABELED US.
THEY CAN ALSO FIND THE STEVE AND DUMB.
WILL YOU STILL SEE DUMB IN PUBLICATIONS
ACROSS THE COUNTRY.
I SAW IT FIVE OR SIX YEARS AGO IN THE
"WASHINGTON POST", THAT HOLE BULL YOU
CAN BUT THOSE WITH MENTAL RETARDATION,
CAN -- WE AS A COUNTRY HAVE PUT LESS
EXPECTATION ON THOSE PEOPLE THAN ANY
OTHER GROUP OF DISABLED AND IT IS WE
AMONG THE DISABILITY ADVOCATES ARE
GUILTY OF THAT TOO IF YOU OF SEEN AN AD
OR PEOPLE FIRST, PEOPLE WITH MENTAL
RETARDATION CAN DEFEND THEMSELVESS AND
CAN BECOME A VIABLE MEMBER OF SOCIETY.
IT IS PERHAPS TOO OFTEN WE LOOK TO OUR
OWN DISABILITIES FIRST AND LIKE
EVERYBODY ELSE, WE ARE SELF CENTERED.
>> YES?
>> I WOULD LIKE TO INTRODUCE MYSELF, MY
NAME IS PHILLIP BRAVIN, PRESIDENT OF THE
NATIONAL CAPTIONING INSTITUTE, THE CHIEF
EXECUTIVE OFFICER.
I RESIGNED ABOUT TWO WEEKS AGO.
AND WHAT IS VERY INTERESTING IS TALKING
ABOUT THIS PARADIGM SHIFT.
AND TALKING ABOUT IT FROM A DESIGN POINT
OF VIEW.
I WOULD SUGGEST THAT IT BE TALKED ABOUT
FROM A POLITICAL OR CORPORATE INFLUENCE
POINT OF VIEW.
HOW MANY DISABLED PEOPLE SERVE ON
CORPORATE BOARDS?
NONE.
VERY FEW.
HOW MANY DISABLED PEOPLE SERVE IN
POSITIONS OF INFLUENCE?
HOW MANY DISABLED PEOPLE HAVE INPUT TO
THE BUSINESS ROUND TABLE?
NONE.
I THINK THAT'S WHERE THE SHIFT HAS TO
BE.
THAT'S WHERE THE PARADIGM SHIFT HAS TO
HAPPEN.
IN ORDER TO HAVE IMPACT.
WHAT WE HAVE SEEN SO FAR IS TOO MUCH IN
THE WAY OF SAYING WE WILL DO IT AS A
GOOD THING.
THAT SHOULD NOT BE THE CASE.
WE SHOULD DO IT NO MATTER WHAT.
THOSE ARE MY THOUGHTS FOR THE DAY, THANK
YOU.
>> WOULD YOU SAY THANK YOU FOR US.
>> JOHN: I HAVE TO GIVE ONE LITTLE PLUG
FOR MY CHAIRMAN, TONE DOW COW WHO IS
SUPPOSE TODAY BE HERE TODAY -- HIS LEVEL
BUSINESS DEALS PREVENTED HIM FROM BEING
HERE TODAY.
SO I AM THE SUBSTITUTE.
THE CHAIRMAN AT THE PRESIDENT'S
COMMITTEE DOES HAPPEN TO BE AN
INDIVIDUAL WITH A DISABILITY AND IS
WALKING IN THOSE CIRCLES.
YOUR POINT THOUGH IS WELL TAKEN.
ALREADY FAR TOO FEW PEOPLE WITH
DISABILITIES THAT HAVE BEEN ABLE TO
DR. DR. THERE ARE FAR TOO MANY PEOPLE
WITH DISBILL TOSS THAT HAVE BEEN ABLE TO
RISE TO DECISION MAKE POLICIES.
THAT IS TOO STARTING TO CHANGE.
THIS PARTICULAR ADMINISTRATION IS
APPOINTED MORE PEOPLE WITH DISABILITIES
TO HIGH LEVEL GOVERNMENT POSITIONS THAN
EVER BEFORE ALTHOUGH NOT NEARLY AS MANY
AS I WOULD LIKE TO SEE.
IT IS STARTING TO CHANGE WITHIN THE
INDUSTRY AS WELL.
>> ESTHER.
ONE OTHER POINT.
ESTHER:  THEY SHOULD BE VALUED NOT JUST
FOR GEE, HERE IS A SPOKESMAN ON PEOPLE
WHO CAN'T WALK BUT MAN HERE IS A PERSON
WHO CAN SIT ON HIGH BOARD AND PROVIDE
VALUABLE INPUT TO MY COMPANY.
TOO MANY PEOPLE ARE REPRESENTED TO BE
SPOKESMEN THAN --.
>> JOHN: TONY IS NOT ASKED TO BE ON
THOSE BOARDS BECAUSE OF HITS DISABILITY.
HE IS ASKED TO BE THERE BECAUSE OF
CONSIDERABLE OTHER EXPERTISE.
>> THERE IS A HAND IN THE BACK.
YES?
>>.
>> MY NAME IS RANDY MACK, NATIONAL
INDUSTRY INDUSTRIES FOR THE BLIND.
I HAVE A QUESTION FOR THE PANEL.
IN ASKING IT, I ONLY WANT TO SAY THAT
I'M SORRY, YOU DON'T HAVE AN ANSWER, BUT
IN RAISING THE QUESTION, MAKE IT WILL
RAISE SOMETHING FOR ALL OF US TO THINK
ABOUT.
SOMEBODY WAS TALKING ABOUT HOW UNIVERSAL
DESIGN IS A GOOD THING BECAUSE IF YOU
TAKE THE EXAMPLE OF CURB CUTS, IT MAKES
IT POSSIBLE FOR ANYBODY IN A WHEELCHAIR
TO GET ACROSS THE STREET.
IN THE REALITY FOR A LOT OF PRODUCT
DEVELOPMENT, WHAT MOTIVATES PRODUCT
DEVELOPMENT IS NOT HOW IT CAN BE MADE
SIMPLE FOR EVERYBODY ACROSS THE BOARD AS
MUCH AS HOW A PRODUCT MIGHT LOOK
DIFFERENT OR FEEL DIFFERENT OR BE
DIFFERENT.
LOOK AND FEEL TENDS TO MOTIVATE
DEVELOPERS OF SOFTWARE TECHNOLOGY AND
HARDWARE TECHNOLOGY IN TERMS OF OF HOW
THEY WANT TO DO THING MORE THAN ANYTHING
ELSE BECAUSE OF THE COMPETETIVE NEED FOR
COMPANY TOSS DIFFER RENTS ATE THEMSELVES
FROM EACH OTHER THAT DRIVE THIS IS SORT
OF TECHNOLOGY.
I FIND IT INTERESTING THIS MORNING IN
LOOKING AT JARVA THAT ON THE ONE HAND,
WE WERE TALKING ABOUT A LANGUAGE THAT
COULD RUN INDEPENDENTLY ON ANY COMPUTER,
DISSIMINATE INFORMATION ON ANY COMPUTER,
COULD RETURN EASILY ON ANY COMPUTER AND
YET, WHEN WE WERE TALKING ABOUT THE
NAVIGATION ISSUES, WE WERE TALKING ABOUT
POINTING DEVICES.
AND KEYBOARD WAS A REFERENCE STRICTLY
FROM THE POINT OF VIEW FROM TEXT ENTRY.
THE QUESTION I HAVE IS: HOW DO YOU MAKE
STANDARD METHODS OF ACCESS THAT
ACCOMMODATE MULTI-GROUPS OF INDIVIDUALS
SOMETHING THAT WOULD NOT MAKE THE
MANUFACTURERS OF THIS TECHNOLOGY FEEL AS
THOUGH THEIR PRODUCTS WERE BEING MADE TO
LOOK ALL THE SAME AND THEREFORE, MIGHT
LOSS COMPETETIVE EDGE FROM THEIR
COMPETITION?
>> I CERTAINLY AS YOU SUGGESTED, YOU
DON'T HAVE AN ANSWER, I HAVE A FEW
THOUGHTS.
THE FIRST IS YOU CAN PUT IN THE -- I'M
GETTING KIND OF SPECIFIC,, BUT YOU CAN
IN FIND IF YOU DESIGN IT AT A LOW ENOUGH
LEVEL, YOU CAN PROVIDE THE OPTIONS AND I
THINK IT IS IMPORTANT TO MAKE CLEAR TO
IN DUTIES TRY, WE'RE NOT ASKING ALL
PRODUCTS BE THE SAME OR THAT ALL THEIR
PRODUCTS BE ACCESSIBLE, BUT THAT ALL
THEIR PRODUCTS HAVE THE CAPABILITY OF
BEING MADE ACCESIBLE AND SO, IT --
ACCESSIBLE.
NOT EVERY CAR HAS TO HAVE A RADIO BUT
EVERY CAR HAS A PLACE WHERE YOU CAN
PRESIDENT THE RADIO.
THE THING WE ARE TRYING TO DO IS GET THE
RADIO HOLE STANDARD DICED.
SO I DON'T HONESTLY SEE THAT -- I SEE
THAT AS MORE OF AN EDUCATION PROBLEM
THAN THE FUNDAMENTAL PROBLEM THAT -- I
MEAN, ALREADY A LOT OF FUNDAMENTAL
PROBLEMS HERE, BUT FUNDAMENTALLY, THEY
DON'T NEED TO LOOK THE SAME AND I THINK
THAT IS FAIRLY EASY TO EXPLAIN.
TOM: ONE OF THE DIFFICULTIES IS WHEN THE
POSITION IS ADVOCATED TO THE INDUSTRY,
WHAT ESTHER JUST EXPRESS I HAD IS NOT
THE WAY IT COMES OUT.
JOHN TALKED ABOUT FOR INSTANCE, WHAT HAS
BEEN HAPPENING INSOFAR AS DIGITAL
WIRELESS PHONES AND THE
AREAING-IMPAIRED.
AND I TALKED ABOUT HEARING IMPAIRED AND
I TALKED -- CHOICES AND ACCESS.
THAT'S REALLY WHAT ESTHER IS TALKING
ABOUT I THINK.
YOU DON'T HAVE TO HAVE THE RADIO INSTALL
BUT HAS SPOT FOR IT.
WHAT OFTEN HAPPENS HOWEVER IS THAT IT
GETS EXPRESSED IN TERMS OF EVERY PRODUCT
WILL BE IDENTICAL IN THIS REGARD.
THAT'S A MASSIVE CAUTION CONCEPT, EVERY
CURB HAS TO HAVE A CUT BECAUSE THE CURBS
DON'T MOVE.
THAT'S RIGHT.
BUT IN AN INFORMATION ENVIRONMENT, WHERE
THE ESSENCE IS THE PERSONAL
COMMUNICATION, EVERY DEVICE NEED NOT BE
IDENTICAL.
AND UNIFORM AND IN FACT, I DON'T WANT IT
TO BE THAT.
AND SO YOU WANT TO HAVE A SYSTEM THAT
MAKES SURE THAT THERE IS ACCESS AND NOT
TOKEN ACCESS.
LEGITIMATE HONEST, CHOICES AND
ACCESSIBILITIES.
BUT THAT IS SOMETHING THAT IS DIFFERENT
FROM UNIFORMITY.
AND THAT IS THE UNIFORMITY IS CARRYING
OVER TO AN INFORMATION ENVIRONMENT
SOMETHING THAT WORKED IN MORE MASS FEEED
ONE SIZE FITS ALL ENVIRONMENT..
>>> I THINK ONE THING THAT'S GOING TO
HAVE TO HAPPEN, -- JOHN -- I'M SORRY,
ONE THING THAT WILL HAVE TO HAPPEN IN
TERMS OF THE SITTING OF THE STANDARD FOR
ACCESS TO TELECOMMUNICATIONS THAT PEOPLE
WILL HAVE TO APPROACH IT IN SORT OF A
FUNCTIONAL WAY IF YOU WILL, THE ISSUE
FOR EXAMPLE, FOR PEOPLE WITH WHEELCHAIRS
IS NOT THAT THERE NEEDS TO BE A RAMP,
THE ISSUE IS THAT THERE NEEDS TO BE A
METHOD OF ENTRY OR EGRESS IN WHICH THERE
IS -- EGRESS IN WHICH THERE IS A STOP
THAT IS NAVIGATABLE.
THAT LEAVES IT UP TO THE ARCHITECT TO
BUILD A BUILDING WITH GROUND LEVEL OR
WITH RAMPS OR THE STREET DESIGNER THAT
DESIGN CORNER WHERE IS THE CORNERS DO
NOT NEED A CURB CULT BECAUSE THE CORNER
SLOPES RIGHT DOWN TO THE STREET.
FOR EXAMPLE, WITH ACCESS FOR PEOPLE WHO
ARE BLIND, WE NOW HAVE A VARIETY OF WAYS
IN WHICH WE SAY, MAKE A PAMPHLET
ACCESSIBLE.
IT SOMETIMES IN BRAILLE, SOME TIME TAPE,
SOMETIMES A DISCONCRETE IN ASKEW FOR
MAT.
SO I THINK THAT -- ASCII FORMAT.
SO WE HAVE TO SET STANDARDS THAT SAY
THAT THERE NEEDS TO BE ACCESS AND LEAVE
IT TO INDUSTRY TO THE EXTENT POSSIBLE TO
DESIGN AS MANY OPTION AS POSSIBLE TO
MEET THE NEEDS OF PEOPLE WITH
DISABILITIES.
BUT I THINK WE NEED TO STAY THAT THERE
HAS TO BE THE ASK SHE IS AND TO SET SOME
STANDARDS AROUND THAT.
>> WE'RE RUNNING OUT OF TIME.
PEOPLE WHOEVER BEEN IN A MEETING WITH ME
KNOW THAT WHEN I SAY WE END A MEETING AT
12:00 WE END IT AT 12:00.
THIS HAS BEEN A REALLY IMPORTANT
DISCUSSION I THINK BECAUSE IT'S COME TO
SET THE CONTEXT FOR SOME OF THE LATER
DISCUSSIONS THAT WILL HAPPEN TODAY.
LET ME POINT OUT A COUPLE OF KEY THINGS
THAT I THOUGHT WERE SAID HERE THAT YOU
MIGHT WANT TO CARRY OVER.
FIRST IS IT'S CRUCIAL THAT WE PRESENTS
THIS NOT AS SERVING THE NEEDS OF NITCH
MARKETS, BUT, IN FACT, VERY LARGE
MARKETS, NOT NECESSARILY MASS MARKETS,
BUT LARGE NUMBERS OF PEOPLE IN ANY CASE.
SO THAT -- FIRST, WE EXPRESS THIS AS
BEING A LARGE MARKET OPPORTUNITIES, NOT
AS AN AGRIEVED VERY SMART NITCH MARKET.
THERE IS AN EDUCATION PROCESS INVOLVED
IN THAT.
SECOND, WHAT WE'RE ABOUT IS ADVOCATING
FOR AN INFRASTRUCTURE THAT MAKES
POSSIBLE AN ACTIVE MARKET PLATES DOWN TO
THE MARKET OF ONE SERVING INDIVIDUAL
CHOICE AND NEEDS.
BECAUSE THEY ARE VERY VARIED.
THIRD: THAT GIVEN THE SPEED AND
FLEXIBILITY INTO IS REQUIRED HERE, WE
REALLY WANT TO GO TO INDUSTRY EITHER
DIRECTLY TO COMPANYS OR THROUGH THEIR
PROFESSION ALSO, AND URGE THEM TO TAKE
THE LEAD IN SETTING SOME OF THE CORE
STANDARDS AND THE IMPLEMENTATIONS.
BUT AT THE SAME TIME, IT IS VITAL A WE
HAVE ACTIVE PRESSURE FROM CONSUMER ADD -
ADVOCATES AND THAT CERTAIN THINGS BE MAN
DADED AS JOHN JUST IMAGINED PERHAPS BY
REGULATIONS OR GOVERNMENT, BUT IT SHOULD
HAPPEN AT THE LEVEL OF THE
INFRASTRUCTURE OF THE MOST GENERAL
PRINCIPLES AT THE LEVEL OF THERE MUST BE
ACCESS AS OPPOSED TO YOU MUST DO IT THIS
WAY.
BECAUSE "THIS WAY" KEEPS CHANGING FOR
GOVERNMENT TO BE ABLE TO HANDLE.
IT SOUNDS LIKE EXTREMELY POWERFUL
CONCEPT TOSS GUIDE US AS WITH GO
FORWARD.
ESTHER HAS ASKED IF WE CAN GIVE OUR
E-MAIL ADDRESSS AND I THINK THAT IS A
GREAT IDEA.
WOULD YOU LIKE TO START?
GO-AHEAD, WE WILL GO DOWN THE LINE.
JOHN?
>> JOHN: AND I WANT TO ADD ONE THING TO
WHAT STEVE WAS SAYING.
THAT IS THAT AS THIS MOVES FORWARD AT
EVERY STEP OF THE WAY, THE MORE PEOPLE
WITH DISABILITIES ARE INVOLVED IN THE
DEVELOPMENT OF ALL OF THOSE THINGS, THE
BETTER OFF WE WILL HAUL BE.
WHETHER IT'S GOVERNMENT SETTING
STANDARDS, WHETHER IT IS INDUSTRY COMING
UP WITH A NEW PRODUCT OR WHATEVER IT MAY
BE, THE MORE THAT THE COMMUNICATION IS
THERE, THE BETTER.
AND CONFERENCES LIKE THIS ARE GREAT
PLACES TO INITIATE THAT SORT OF
COMMUNICATION.
MY E-MAIL ADD RID IS J LAN CAMP, J L.A.
NCA S T AT P C E P D PRESIDENT'S
COMMITTEE ON EMPLOYMENT WITH DISBILL AT
P C E P D DOT GOV.
>> THANK MY ELEMENT MALE ADR. DRESS IS E
DYSON, AT ADVENTURE, THAT'S E D WHICH IS
MY INITIALS, E D V E N T U R E, DOT COME
AND HIGH  REPEAT THAT.
E DYSON, E D Y S O N AT ADVENTURE WHICH
IS SPELLED LIKE ADVENTURE BUT WITH AN E.
DOT COM AND MY FINAL ADDRESS IS SIMPLY
TO MAKE THE POINT TONE MAKES, NO, PEOPLE
WITH DISABILITYS ARE NOT A LARGE MARKET.
PEOPLE WITH DISABILITIES EXIST IN LOTS
OF DIFFERENT MARKETS BUT THE WHOLE POINT
IS THAT IT'S NO LONGER CLUMPED PEOPLE
WITH DISABIITIES HERE AND NORMAL PEOPLE
THERE.
THERE ARE PEOPLE -- IT'S AN OPTION JUST
AS ALREADY PEOPLE WHO WANT THE FRENCH
VERSION, ALREADY PEOPLE WHO WANT THE
AREAING ASSISTED VERSION AND -- HEARING
ASSISTED VERSION AND IF YOU PUT THEM ALL
TOGETHER, THEY CON TAUGHT MANY, MANY
SMALL MARKETS AND AS TONE WAS SAYING,
WHAT IS HAPPENING IS -- TONY WAS SAYING,
YOU ARE MOVING AWAY FROM THE CHILDREN
DEMOCRACY MARKET WHERE EVERYBODY VOTES
CAN THE WINNER GETS THE PRODUCT DESIGN
FOR THEIR SPECTS TO THE MARKET MARKET
WHERE PEOPLE HAVE MORE INDIVIDUAL
CHOICE.
>> OKAY, THE LAST E-MAIL ADDRESS IS FOR
TOM WHEELER, T WHEELER, W H E E L E R AT
C T I A DOT BORG.
>> I'LL THROW MY INN.
IT'S MILLER M I L L E R AT M E O L, THAT
STANDS FOR MASS ED ON LINE, DOT M ASS
THAT STANDS FOR MASSACHUSETTS.
AND DOT ED YOU'VE.
THANK YOU ALL.
I THINK FROM HERE, BETSY, DO YOU WANTS
TO TELL US WHAT HAPPENS NEXT.
THANK YOU TO THE PANELISTS FOR JOINING
US.
>> THANK YOU ALL.
WHAT WAS A TERRIFIC PANEL.
I HAVE A FEW LITTLE ADMINISTRATIVE
DETAILS TO ANNOUNCE TO YOU.
FIRST OF ALL, WE WILL BE PROVIDING
SHUTTLE SERVICE FOR EVERY ONE HERE
BETWEEN GALLAUDET AND UNION STATION.
THE -- WE HAVE AN ACCESSIBLE BUS WITH A
LIFT.
IT WILL START RUNNING GALLAUDET AT 6:30
AND WILL BE RUNNING CONTINUOUSLY FROM
6:30 TO 10:30 TONIGHT BETWEEN THE
KELLOGG CONFERENCE CENTER EXAMPLE UNION
STATION.
THIS IS TO PROVIDE PEOPLE SOME FEASIABLE
MEANS OF GETTING BACK AND NORTH TO AND
FROM CAMPUS.
IF YOU WOULD LIKE TO TAKE A TAXI, YOU
CAN AVOID A WAIT BY SIGNING UP FOR A
TAXI AND WE WILL CALL IT FOR YOU IN
ADVANCE.
HAS SIGN UP SHEET AT THE REGISTRATION
TABLE WHERE YOU CAME UP AND FINALLY,
LUNCH WHICH HAS PENS NOW, WE HAVE TWO
HOURS FOR LUNCH.
THAT'S TO GIVE YOU AN OPPORTUNITY NOT
ONLY TO HEAT BUT ALSO TO ENTERACT WITH
THE EXHIBITS AROUND THE ROOM WHERE LUNCH
IS BEING SERVED.
LUNCH IS DOWN THIS HALL THIS WAY, PAST
THE ELEVATOR, PAST THE FOUNTAIN AND VEER
A LITTLE TO YOUR LEFT AND KEEP ON GOING
STRAIGHT PAST THE PLACE WHERE YOU
REGISTER FEARED THE CONFERENCE AND IT IS
IN THE BALL ROOM ON THE RIGHT.
WE WILL MEET BACK HERE AT 2:00.