>> OKAY EVERYBODY, PLEASE COME IN AND TAKE YOUR
SEATS, WE WOULD LIKE TO GET STARTED ON OUR LAST PANEL
OF THE DAY AND WE'RE RUNNING A LITTLE LATE SO WE NEED
TO GET THINGS ROLLING.
SO WE CAN CONTINUE DISCUSSION WITHOUT GOING OVERTIME.
PLEASE COME IN AND GET SEATED.
THANK YOU.
OKAY, FOR OUR NEXT PANEL, WE'RE RUNNING LATE HERE SO
WE NEED TO GET GOING.
THE NEXT PANEL, ASKS THE QUESTION: WHAT MAKES
COMPANIES DO THE RIGHT THING?
IS IT THE MARKET OR AND THE MANDATE.
WE HAVE A STELLAR GROUP OF PEOPLE HERE TO DISCUSS
THAT VERY QUESTION.
I WILL JUST TURN IT OVER TO KIMBERLY JENKINS.  SHE IS
THE EXECUTIVE DIRECTOR OF HIGHWAY ONE.
KIM, I THINK YOU CAN PROBABLY DO A MUCH BETTER JOB OF
TELLING FOLKS WHAT.
>> WELCOME TO THE PANEL ON UNIVERSAL DESIGN, MANDATE
FOR MARKETS, ALSO, SUBTITLED, CARROT --
>> WELL, IT IS PUSHED ON TOP.
OH, DOES THAT WORK BETTER.
>> NO.
>> OKAY, HOW ABOUT THAT?
>> NO.
OKAY, NOW, WE'RE ON.
GREAT.
WHAT I SAID IS THIS IS THE UNIVERSAL DESIGN MANDATES
FOR MARKET PANEL.
WE WELCOME YOU.
I ALSO BEEN TOLD IT IS CALLED THE CARROT OR STICK.
AND BETSY ASKED ME TO SAY A FEW WORDS ABOUT HIGHWAY
ONE LOCATED HERE IN WASHINGTON.
OUR MISSION IN LIFE IS TO HELP ENLIGHTEN GOVERNMENT
LEADERS ABOUT HOW TO USE TECH MOLSON GO ESPECIALLY AS
IT RELATES TO COMMUNICATION WITH OUR CONSTITUENTS.
AND WE ARE FUNDED BY COMPANIES LIKE APPLE, AT&T, IBM,
NOVEL, ADOBE, CLARIS, EASTMAN KODAK, LOTUS, MICROSOFT
AND SUN SOFT.
SO IT'S A STELLAR GROUP OF TECHNOLOGY COMPANIES AND
ABOUT A YEAR AGO, DEBORAH KAPLAN CAME INTO OUR CENTER
AND PART OF WHAT I WANTED WANTED TO TELL YOU TODAY IS
AT THAT TIME, WHEN SHE WALKED INTO THE CENTER, I
REALIZED WHAT A VERY BRIGHT WOMAN THIS IS.
SHE OBVIOUSLY KNEW HER ISSUES, REALLY KNOWS HER
TECHNOLOGY AS WELL AS ANY OF US AT THE CENTER.
AND SHE KNOWS HOW TO GET THINGS DONE AND ONE OF THE
THINGS SHE DONE ELECT ME TO MODERATE A PANEL ABOUT
WHICH I KNOW VERY LITTLE.
I THINK DEBORAH'S VERY SMART HIDDEN AGENDA IS TO GET
THREE SETTING UP HERE WITH A PANEL OF REALLY GIFTED
EXPERTS SO THAT YOU CAN TAKE THE MESSAGE BACK SO I
CAN LEARN AND TAKE THE MESSAGE BACK TO THE
CORPORATIONS WHICH I JUST RATTLED OFF AND EVEN TO
SOME GOVERNMENT LEADERS.
SO WHAT I DO KNOW SOMETHING ABOUT THOUGH, DEALING
WITH THESE TECHNOLOGY COMPANIES AND DEALING WITH
POLITICANS AS I DO THAT THERE IS A ONGOING TENSION
BETWEEN GOVERNMENT AND CORPORATE AMERICA BECAUSE OF
WHAT WE ENCOUNTER IS THOSE WHO REGULATE WELL AND
THOSE WHO AVOID REGULATIONS.
I THINK THOSE ARE REALLY PART OF THE TOPIC TODAY.
IS THERE ROOM FOR REGULATIONS HERE OR CAN THE MARKET
DRIVE SOME OF THE CHANGES THAT WE NEED TO BE SEEING.
SO I WANT TO TELL YOU THAT I'M HERE TO SOAK UP YOUR
MESSAGE AND I WILL SOME DAY COME BACK AND KNOW A LOT
MORE ABOUT THIS WHEN I SIT ON A PANEL.
WITH THAT, I WOULD LIKE TO TURN IT OVER TO PEOPLE WHO
REALLY KNOW WHAT THEY ARE TALKING ABOUT.
IMMEDIATELY TO MY LEFT IS KAREN KRUEGER.
HE IS THE COUNCIL, STATE LEGISLATION OF MOTION
PICTURE ASSOCIATION OF AMERICA.
THE MEMBER COMPANIES OF M P A A INCLUDE WALT DISNEY
COMPANY, MGM, SON INTO PICTURES ENTERTAINMENT, 20TH
CENTURY FOX TO NAME A FEW OF THEM.
PRIOR TO M P A A.
KAREN WAS A SENIOR POLICY ANALYST WHO REPRESENTED DAN
GLICKMAN AND SHE ADVISED HIM ON A WIDE RANGE OF
ISSUES INCLUDING THE AMERICANS WITH DISABILITIES ACT.
PREVIOUSLY, SHE'S A MEMBER OF THE LAW FIRM OF PRESTON
GATES AND SHE HAS AN UNDERSTAND UNDERGRADUATE DEGREE
FROM MY ALMA HALT TAR, FROM DUKE UNIVERSITY, SO WE
WERE SWAPPING STORIES AND AN HONOR GRADUATE OF
HARVARD LAW SCHOOL.
WE HAVE ASKED KAREN TO TAKE A LOOK AT PRIMARILY,
THOSE MARKET FORCES INFLUENCING WHAT M P A A'S WORK
IS ALL ABOUT WITH THE DISABILITY COMMUNITY.
AND I NEED TO GIVE HER MY MIKE.
>> THANK YOU.
ON BEHALF OF JACK BE LINEN THE C E OF THE OF THE
MOTION PICTURE ASSOCIATION, I APPRECIATE THE
OPPORTUNITY TO BE HERE DIDN'T TO BE PART OF THIS
CONFERENCE] AND PANEL.
WE ARE VERY INTERESTED IN STAYING ABREAST OF ALL THE
NEW TECHNOLOGIES OUT THERE AND BEING A PART OF
UNIVERSAL ACCESS.
LET ME START BY ADMIT THAT THE MOTION PICTURE
INDUSTRY IS A VERY HEAVILY MARKET DRIVEN INDUSTRY, WE
ARE GREEDY.
WE ADMIT THAT AND WE LOOK FOR NEW MARKETS AND THE
PROMISE MOVE A LARGER AND NEW AUDIENCE DRIVE THE NEW
TECHNOLOGY AND OUR NEW PROJECTS FOR INSTANCE IN THE
DEAF AND HARD OF HEARING COMMUNITY, THE MILLIONS OF
NEW VIEWERS THAT WERE PROMISED HAS DRIVEN THE MOVE.
TOWARD CLOSED CAPTIONING ON VIDEO.
IN THE EARLY 80S, YOU COULD HARDLY FIND A VIDEO TAPED
WHAT WAS CLOSED CAPTIONED AND NOW, VIRTUALLY, A
HUNDRED PERCENT OF OUR NEW PRODUCT IS CLOSED
CAPTIONED JUST ROUTINE HE.
EVEN SOME OF THE OLDER TITLES ARE BEING CLOSED
CAPTIONED AND RELEASED THAT WAY.
THIS IS ALL DONE ON A VOLUNTARY BASIS, WORKING WITH
THE DEAF AND HARD OF HEARING COMMUNITIES AND THIS
COOPERATION HAS SHOWN THE INDUSTRY, THE POTENTIAL AND
WE BELIEVE HAS ALSO ASSISTED IN THE GREAT STRIDES
THAT HAVE BEEN MADE.
IN THE AREA OF DESCRIBED VIDEOS, THE SAME IS
BEGINNING TO OCCUR.
THAT IS TO SAY THAT THE STUDIOS ARE BEING MADE AWARE
OF THE POSSIBILITIES OF LARGER MARKETS, NEW MARKETS
AND LUCRATIVE MARKETS AND THEY HAVE BEGUN TO EXPLORE
THE POSSIBILITIES OF BRANCHING OUT AND EXPANDING.
NOW, WHILE THIS MOVEMENT SOME MUCH NEWER THAN THE
CAPTIONING MOVEMENT, IT IS MOVING ALONG THE SAME
PATH.
AND FOR INSTANT, BLOCKBUSTER, THE BLOCKBUSTER STORES
HAVE STARTED A TEST PROJECT, THEY ARE RACHETING UP
THE PROJECT FROM TEN STORES TO A NUMBER OF STORES
ACROSS THE COUNTRY THAT WILL PROVIDE DESCRIBED
VIDEOS.
ALSO TURNER GLASS SICK MOVIES HAVE STARTED PROGRAM
WHERE THEY ARE SHOWING DESCRIBED MOVIES ON THEIR
CHANNEL.
AND EVER BEEN TOLD THIS HAS BEEN FUNDED BY THE
DEPARTMENT OF EDUCATION.
SO YOUR FEDERAL TAX DOLLARS AT WORK HELPING OUR
COMPANIES DO SOMETHING GOOD.
AND THEN, THE NEXT STEP, THOUGH IF YOU LOOK WHAT, YOU
HAVE TELEVISION AND VIDEO, AND YOU SEE THAT THE GREAT
PROGRESS BEING MADE, WE'RE NOW TRYING TO MOVE INTO
THE THEATERS, THAT'S THE NEXT STEP.
WE BEEN INVOLVED IN TRYING TO DEVELOP NEW
TECHNOLOGIES ASSIST THOSE THAT ARE DEVELOPING NEW
TECHNOLOGIES THAT WILL BRING CAPTIONED MOVIES AND
DESCRIBE MOVIES REGULARLY INTO THEATERS AS OPPOSED TO
JUST SPECIAL SCREENINGS.
WHILE THE COST RIGHT NOW ARE CHALLENGING, WE CONTINUE
TO WORK IN THE HOPE THAT SOON, THESE INNOVATIONS WILL
BE AT A REASONABLE COST WHERE THIS CAN BE DONE ALL
OVER THE PLACE.
IRONICALLY, WE BELIEVE THAT MANDATING THIS TYPE OF
PROGRESS WOULD HAVE LIKELY STIFLED IT BECAUSE IT'S
JUST CORPORATE NATURE TO FIGHT THE MANDATE FIRST.
IF IT IS MANDATED, RESOURCES WILL BE FUNNELED TO
FIGHT THE MANDATE AS OPPOSED TO MAKING THE PROGRESS
AND THEN, ONCE IF THE MANDATE GOES INTO EFFECT, AFTER
THE RESOURCES HAVE BEEN USED TO FIGHT IT, YOU GET THE
MINIMUM LEVEL THAT THE MANDATE REQUIRES.
YOU DON'T GET THE ADDITIONAL PROGRESS THAT IS IN
GENDERED WITH A COOPERATIVE SPIRIT AND WORKING
TOGETHER WITH COMMUNITIES.
FOR INSTANCE, IN THE CAPTIONING AREA, SOME FOLKS HAVE
TRIED TO SAY THAT EVERY VIDEO IN THE VIDEO STORE
RIGHT NOW SHOULD BE CAPTIONED OR IT SHOULD NOT BE IN
THE VIDEO STORE.
WELL, WHAT'S GOING TO HAPPEN IF THAT OCCURS IS VIDEOS
OLDER VIDEOS THAT RIGHT NOW ARE NOT CAPTIONED AND IT
IS COST COSTLY TO CAPTION OLDER VIDEOS WILL JUST BE
TAKEN OFF THE SHELF FROM EVERY ONE.
THEY JUST WILL NOT BE THERE.
WHEREAS WITHOUT THE MANDATE, COMPANIES ARE WORKING
WITH COMMUNITIES, WORKING FINDING WITHIN THEMSELVESS
THE RESOURCE TOSS DO THIS ON THEIR SOUND AND GET IT
OUT IS THERE AND GET AS MANY AS POSSIBLE.
NOW, SPEAKING OF THE COMPANIES AND MAKING THESE
THINGS POSSIBLE, IN ORDER TO BE EFFECTTIVE, TO GET
THE BIGGEST BOTTOM LINE, THE STUDIOS CONSTANTLY NEED
MORE DATA.
THEY NEED TO KNOW HOW TO GET TO PEOPLE WHO NEED
ADDITIONAL TECHNOLOGY, WHERE AND WHEN TO ADVERTISE,
WHO TO TALK TO.
WHERE TO GO.
THEY NEED TO KNOW HOW PEOPLE WITHIN DIFFERENT
DISABILITY COMMUNITIES COMMUNICATE WITH EACH OTHER,
SHOULD THEY FOCUS ON THEATERS OR WOULD IT BE BETTER
TO ENSURE THAT HAVE ONE WOULD BE BETTER AT HOME.
THESE TYPE OF QUESTIONS MUST BE ADDRESSED AND OUR
BEST ANSWER WITH TWO WAY COMMUNICATIONS THE BETWEEN
THE INDUSTRY, AND COMMUNITY SEE, THE TWO WAY
COMMUNICATION IS A VERY IMPORTANT FAUCET OF THIS.
AND WE BEEN WORKING WITH A NUMBER OF PEOPLE TO OPEN
THE DIALOGUE, TO CONTINUE THE DIALOGUE, BUT WE WOULD
LIKE TO ENHANCE THE DIALOGUE.
ANOTHER THING THAT THE STUDIOS AS THEY WORKED ON THIS
ACCESS ISSUE, THEY REALIZED AND IT'S BECOME
INCREASINGLY CLEAR THAT THEY NEED TO CONSOLIDATE THE
ISSUE IN ORDER TO MAKE IT ECONOMICALLY FEASIABLE.
THE DISABILITY COMMUNITIES NEED TO COME TOGETHER TO
WORK WITH INDUSTRY TO GET TECHNOLOGY.
IT IS VERY DIFFICULT AND IT'S VERY FRUSTRATING TO TRY
TO MOVE FORWARD WHEN A NUMBER OF DIFFERENT
COMMUNITIES ARE WORKING FOR THEIR OWN AGENDAS AND IT
DOES NOT LEAD US ANYWHERE PRODUCTIVE.
SO, AS TO ANSWER QUESTION, MARKET OR MANDATE, I WOULD
SAY MOTION PICTURE INDUSTRY, RESPONDED TO MANDATES AS
IT HAS TO BUT IT EXPANDS IN RESPONSE TO THE MARKET
WHAT SELLS THE MOST PRODUCT.
IT WAS -- I WAS ALSO ASKED TO DISCUSS SOME OF THE
REGULATORY RISKS AND BENEFITS OF BEING INVOLVED IN
THE UNIVERSAL ACCESS ISSUE.
I THINK THE BIGGEST REGULATORY BENEFIT OF BEING
INVOLVED IS THAT FLOSS REGULATIONS.
BY BEING ENVELOPE, BY WORKING VOLUNTARILY, BY GETTING
SOMETHING DONE, RIGHT NOW, ALREADY NO ENACTED LAWS
REQUIRING OUR STUDIOS TO DO A HUNDRED PERCENT OF
EVERY VIDEO IN THE VIDEO STORE FOR INSTANCE.
THE DEPARTMENT OF EDUCATION WAS INVOLVED IN THE EARLY
80S TO JUMP START THE ISSUE AND BEEN INVOLVED WITH
THE VIDEO DESCRIPTION BUT, THAT A BEEN BEEN ABOUT THE
LIMIT OF THE FEDERAL INVOLVE.
BUT THEY JUMP STARTED ISSUE AND NOW YOU GOT 30, 40
CAPTIONING COMPANIES FOR IN THAT IS LIKE THE NATIONAL
CAPTIONING INSTITUTE WORKING ON THIS ISSUE FROM JUST
A LITTLE SEED MONEY.
THE RISKS HOWEVER ARE THAT WITH A "SEXY ISSUE,
SOMEONE WILL TAKE THIS ON THAT THE MOVIE INDUSTRY
SHOULD BE THE EXAMPLE AND WE'RE BASICALLY A RISK WHEN
WE GET INVOLVED OPENLY AND ACTIVELY.
HOWEVER, WE REALLY THINK IT IS THE RIGHT THING TO DO.
IT IS A GOOD PLACE TO BE AND WE'RE ANXIOUS TO
CONTINUE TO WORK TOWARD UNIVERSAL ACCESS.
SO WE'RE GOING TO STAY INVOLVED.
THANK YOU.
>> I WOULD NEXT LIKE TO INTRODUCE DAVID CAPOZZI FROM
THE ACCESS BOARD.
HE AND HIS STAFF ESTABLISHED ACCESSIBILITY GUIDELINE
THAT CONDUCT TRAINING AND TECHNICAL SUPPORT AND
RESEARCH ON ACCESSIBILITY ISSUES.
PRIOR TO HIS WORK WITH THE ACCESS BOARD, HE SERVED AS
VICE PRESIDENT OF ADVOCACY FOR THE NATIONAL EASTER
SEALS SOCIETY AND PART OF THAT PRIOR TO THAT, HE WAS
THE NATIONAL ADVOCACY DIRECTOR FOR PARALYZED VETERANS
OF AMERICA.
HE GRADUATED FROM STATE UNIVERSITY OF NEW YORK AT
BUFFALO.
WITH AN UNDERGRADUATE DEGREE IN PSYCHOLOGY, ALSO, PHI
BETA CAPPA WHICH IMPRESSED ALL OF US AND THEN,
BUFFALO SCHOOL OF LAW.
>> THANK YOU KIMBERLY.
>> KAREN AND CAROL ARE SUPPOSED TO BE THE CARROT AND
I'M SUPPOSED TO BE THE STICK.
ALTHOUGH I WOULD ARGUE THAT WE'RE PROBABLY NOT THE
WHOLE STICK.
WE'RE PROBABLY A BRANCH OF THE STICK.
AND I'LL EXPLAIN THAT IN A FEW MINUTES.
I WANT TO TALK ABOUT A FEW THINGS.
KEN: ROLE OF THE ACCESS BOARD UNDER THE
TELECOMMUNICATIONS ACT.
AND THE ROLE THAT WE WILL LAY UNDEVELOPING
ACCESSIBILITY GUIDELINES, SECONDLY, THE PROCESS WE
WILL BE USING IN DEVELOPING THOSE GUIDELINES.
THIRD TO GIVE YOU A BRIEF UNDERSTANDING OF THE TIME
FRAMES OR AT LEAST THE GENERAL TIME FRAMES THAT WE
INTEND TO FOLLOW AND DEVELOPING THESE GUIDELINE AND
THEN BEFORE I DO ANY OF THAT, I WANT TO GIVE YOU A
FEEL FOR WHAT THE ACCESS BOARD HAS DONE HISTORICALLY
SO YOU HAVE A BETTER UNDERSTANDING OF OUR AGENCY.
WE'RE A SMALL INDEPENDENT FEDERAL AGENCY.
WE BEEN AROUND FOR 23 YEARS.
WE WERE BEGUN IN 1973 UNDER THE 1973 REHABILITATION
ACT.
OUR ORIGINAL MANDATE WAS TO DEVELOPMENT ACCESSIBILITY
GUIDELINES UNDER THE ARCHITECTAL BARRIER'S ACT, THAT
APPLY TOSS ACCESS TO FACILITIES NOT WHAT WE ARE
TALKING ABOUT TODAY REGARDING COMMUNICATIONS AND THE
TRADITIONAL ROLE OF THE BOARD HAS BEEN IN THE
DEVELOPMENT OF GUIDELINES AND ENFORCEMENT OF THOSE
GUIDELINES FOR BUILDINGS AND FACILITIES, BRICKS AND
MORTARS.
AND WE DID THAT.
WE ISSUED ACCESSIBILITY GUIDE LINED FOR THE FEDERAL
SECRETARY IN THE EARLY 1980 AND WE TO THIS DAY
ENFORCE THOSE REGULATIONS REGARDING ACCESS TO FEDERAL
BUILDINGS.
OUR ROLE CHANGED SUBSTANCE AILLY IN 1990 WITH THE
PASSING OF THE AMERICAN WITH DISABILITIES ACT.
THAT LAW GAVE US RESPONSIBILITY TO ISSUE MORE ACCESS
BELL TEE GUIDELINE ARE FOR THE PRIVATE SECTOR AND FOR
THE STATE AND LOCAL GOVERNMENT SECTOR.
SO NOW, THE FEDERAL GOVERNMENT, THE STATE AND LOCAL
GOVERNMENT AND THE PRIVATE SECTOR ALL HAVE
ACCESSIBILITY GUIDELINES AND REGULATIONS TO PROVIDE
THEM WITH INSTRUCTION ON HOW TO DEVELOP ACCESS IN
BUILDINGS AND FACILITY.
THE BOARD DOES THAT.
WE ALSO DEVELOP ACCESSIBILITY GUIDELINES IMPORTANT
VEHICLES AND TRANSPORTATION FACILITIES.
WE DID THAT IN A YEAR AFTER THE ADA PASSED SO WITHIN
ONE YEAR AFTER PASSAGE OF THE ADA, WE ISSUED WHAT WE
CALLED THE AMERICAN WITH DISABILITIES ACT
ACCESSIBILITY GUIDELINES.
WE CALLED THEM A DAG, DID THAT IN ONE YEAR SINCE
THEN, WE BEEN CONTINUOUSLY UPDATING AND ADDING TO
THOSE GUIDELINES SO RIGHT NOW, WE HAVE NINE DIFFERENT
RULEMAKING ACTIVITIES THAT WE'RE WORKING ON
SIMULTANEOUSLY REGARDING STATE AND LOCAL GOVERNMENT
ACCESS, CHILDREN'S FACILITIES, RECREATION FACILITIES,
WATER TRANSPORTATION, A VARIETY OF ACCESSIBILITY
ISSUES.
THEN, THIS YEAR, CONGRESS PASSED THE
TELECOMMUNICATIONS ACT.
THAT LAW GAVE THE BOARD ADDITIONAL RULEMAKING
RESPONSIBILITIES TO ISSUE ACCESSIBILITY GUIDELINES
FOR TWO TYPES OF EQUIPMENT, TELECOMMUNICATIONS
EQUIPMENT AND CUSTOMER PREMISES EQUIPMENT.
SO WHEREAS IN THE PAST, THE BOARD HAD BIN INVOLVED IN
BRICK DID MORTAR TYPE ISSUES, NOW WE'RE INVOLVED IN
THE INFORMATION SUPER HIGHWAY AND EQUIPMENT ISSUES.
WE'RE VERY EXCITED ABOUT THAT.
ALTHOUGH IT IS A BIG CHALLENGE FOR THE BOARD.
LET ME EXPLAIN HOW WE COULD TACKLE THE ISSUE.
TRADITIONALLY, AGENCIES FEDERAL AGENCIES HAVE USED
WHAT IS CALLED NOTICE AND COMMENT RULEMAKING.
AN AGENCY AND THEIR STAFF WILL TAKE WHATEVER
INFORMATION THEY HAVE ON A GIVEN SUBJECT EITHER
THROUGH REVENGE AND THROUGH THEIR OWN COLLECTION OF
INFORMATION AND SET DOWN IN A SMALL ROOM AND GATHER
AMONG THEMSELVES AND WRITE WHAT THEY THINK IS THE
BEST RULE FOR THE REST OF THE COUNTRY.
WELL, I THINK, NUMBER PUBLISH THAT IN THE FEDERAL
REGISTER, SEEK COMMENT FROM THE PUBLIC, AND ISSUE A
FINAL RULE.
THE PROBLEM WITH THAT HAS BEEN -- THERE IS VERY
LITTLE INPUT FROM THE NUMBER WHEN THE DAG DEVELOPED
ITS PROPOSED RULE.
THE OTHER PROBLEM IS THAT THROUGH A WRITTEN AND
THAT'S THE WAY THE TRADITIONAL RULEMAKING PROCESS HAS
GONE ACTION WRITTEN COMMENT PERIOD, THE PUBLIC HAS
LITTLE OPPORTUNITY TO SUBSTANTIALLY CHANGE THEIR
PROPOSED RULE WHEN IT GETS DO A FINAL RULE.
SO THERE IS SOME INHERENT DISINCENTIVES TO USE
TRADITIONAL NOTICES AND COMMENT RULE MAKING FROM THE
PUBLIC'S PERSPECTIVE.
THERE IS VERY LITTLE INPUT IN THE PRO VETS AND
CONTEMPT OF THE REGULATION.
THE AGENCY DESINGED WHAT'S BEST FOR THE REST OF THE
COUNTRY.
WE USED THAT PROCESS FOR A LONG TIME BUT ABOUT ABOUT
FOUR YEARS AGO, WE STARTED CHANGING THAT.
WE'RE COMMITTED TO USING A VERY INTERACTIVE PUBLIC
PARTICIPATION PROCESS.
SO WE USE WHAT ARE CALLED FEDERAL ADD VICE SORRY
COMMITTEES.
WE USE FOUR THAT WE HAVE USED AND IN FACT TWO NIGHTS
AGO, ONE OF OUR ADVISORY COMMITTEES RECEIVED AN AWARD
FROM THE VICE PRESIDENT'S OFFICE CALLED THE HAMMER
AWARD.
IF ANY OF YOU WATCHED DAVID LETTERMAN LATE AT NIGHT
AND SOME OF US STAY UP LATE AT NIGHT.
THERE WAS A SHOW ON WHEN DAVID -- VICE PRESIDENT GORE
PUT HIS GOGGLES SHOWN AND HAD A GLASS ASHTRAY AND WAS
TALKING CAN PAGES AND PAGES OF REGULATION AND HOW
THIS GLASS ASHTRAY HAD TO BE MADE.
SO HE TOOK THIS HAMMER AND SMASHED THE GLASS ASHTRAY
AND BROKE IT TO BITS TO HOW HOW THE GOVERNMENT IS
THROWING AWAY THOSE REGULATIONS AND MOVING ON TO
MARKET FORCES AND MORE COMMON SENSE APPROACHES TO
REGULATORY ACTIVITY.
SO THEY CAME UP WITH THIS HAMMER HAYWARD AND IT'S A
CHEAP HAMMER THAT THEY BUY FROM THE DEPARTMENT STORE
OR HARDWARE STORE AND PUT IT IN THIS FRAME, PUT GLASS
ON IT, PUT A LITTLE RED, NIGHT AND BLUE BOW ON IT AND
THE PURPOSE IS TO POINT OUT HOW THEY CAN IMPROVE THE
OPERATION AND SERVICES THEY PROVIDE TO THE FUN AND
MAKE GOVERNMENT WORK BETTER AND COST LESS.
SO IS THAT'S WHY IT IS KIND OF A CHEAP AWARD.
BUT THE MEANING BEHIND IT WAS VERY IMPORTANT TO US.
AND SO THE VICE PRESIDENT AWARDED ONE OF OUR ADVISORY
COMMITTEES FOR ITS WORK IN RECITING OUR ACCESSIBILITY
GUIDELINES.
SO WE NOW USE ADVISORY COMMITTEES FOR HOUR
SUBSTANTIAL RULEMAKING.
THAT'S THE PROGRESS WE ARE USING FOR THE
TELECOMMUNICATION GUIDELINES WE'RE DEVELOPING.
WE HAVE DONE SOME WORK IN THIS AREA ALREADY.
WE PUBLISHED NOTICE IN THE FEDERAL REGISTER.
ONE MONTH, A MONTH AND HALF AFTER AFTER THE LAW WAS
PASSED EXPRESSING OUR INTENT THAT WE WERE TO FORM A
FEDERAL ADVISORY COMMITTEE.
WE ASKED PEOPLE FOR THEIR INTEREST IN SERVING ON THAT
COMMITTEE.
WE GOT A GOOD RESPONSE.
SO OUR JOB WAS VERY HARD IN ELECTING MEMBERS FOR THE
ADVISORY COMMITTEE.
WE USUALLY LIKE TO LIMIT IT TO ABOUT 25 MEMBERS.
IN THIS CASE, WE SELECTED 33 MEMBERS TO THE ADVISORY
COMMITTEE AND MANY OF THEM ARE IN THIS ROOM TODAY AND
OTHERS WERE EARLIER.
I WAS GOING TO MENTION ALL OF THEM BUT I'M AFRAID I
WILL MISS SOMEONE SO I WILL NOT DO THAT. I WILL
MENTION THAT PAUL STRADER, OUR VICE CHAIR IS SITTING
HERE MIDWAY IN THE AUDIENCE, HE IS FROM THE AMERICAN
FOUNDATION FOR THE BLIND.
WE'RE VERY PLEASED TO HAVE HIM FOR OUR VICE CHAIR.
BUT THERE ARE SEVERAL OTHER MEMBERS OF THE ADVICE
COMMITTEE SO I WILL NOT GO THROUGH ALL OF THEM.
WE ESTABLISHED THE ADVISORY COMMITTEE IN PLAY AND
NAMED 33 ORGANIZATIONS TO THE GROUP.
THEY MET FOR THE FIRST TIME IN JUNE AND WE ADDED  THE
TWO ADDITIONAL GROUP, NOT ROLL LO EXAMPLE THE
AMERICAN SPEECH SLANG AND HEARING ASSOCIATION.
SO WE HAVE A TOTAL OF 35 AGENCIES ORGANIZATIONS ON
OUR FEDERAL ADVISORY COMMITTEE WHO WILL BE MEETING
FOR SIX MONTHS TO PRO TRIED THE BOARD WITH THEIR BEST
RECOMENDATIONS ON WHAT THESE GUIDELINES SHOULD LOOK
LIKE.
SUBSEQUENT TO THAT, WE TAKE THEIR INFORMATION, AND WE
DIGEST IT AND THEN, ISSUE A PROPOSED RULE IN THE
FEDERAL REGISTER, SEEKING PUBLIC COMMENT AND NOT THE
BOARD'S IDEA BROUGHT THE COMMITTEE IDEAS ON WHAT THE
GUIDELINES SHOULD ENTAIL.
AFTER ANAL LIEDING THE PUBLIC COMMENT, WE WILL
ESTABLISH A FINAL RULE ON OR BEFORE AUGUST 7,  1987.
WE ARE DOING VERY CLOSELY IN CONJUNCTION WITH THE
FEDERAL COMMUNICATIONS COMMISSION.
THEY WILL BE ISSUING SOON, I BELIEVE AROUND END OF
SEPTEMBER WHAT'S CALLED A NOTICE OF INQUIRY, N O I ON
EQUIPMENT ISSUES TO COLLECT INFORMATION FOR THE BOARD
AND FOR THE ADVISORY COMMITTEE TO HELP IN OUR
RULEMAKING PROCESS.
SO WATCH FOR THAT AS WELL.
YOU CAN PARTICIPATE IN THE ADVISORY COMMITTEE.
EVEN THOUGH YOU MAY NOT BE ON IT AND THERE ARE
SEVERAL WAYS TO DO THAT.
ONE IS BY COMING TO OUR MEETINGS AND MANY OF -- MOST
OF THEM WILL BE IN WASHINGTON D.C..
I HOPE ALL OF THEM WILL BE IN WASHINGTON D.C. AND I
HAVE A SUMMARY UP HERE OF OUR FIRST MEETING AND ON ON
IT HAS THE LIST LOVE DATES FOR FUTURE MEETINGS.
THERE IS ALSO ANOTHER WAY TO PARTICIPATE AND THAT'S
THROUGH THE GOOD GRAYS OF THE TRACE CENTER.
THEY CREATED LIST SERVE AND THERE IS INSTRUCTIONS ON
THIS SHEET ON HOW TO SIGN UP FOR THE LIST SERVE SO
YOU CAN KIND OF WATCH THE CONVERSATION THAT'S GOING
ON AMONG THE COME MIGHTY MEMBERS.
THEN OF COURSE, YOU CAN COMMENT ON THE PROPOSED RULES
IF YOU GET ISSUED IN THE FEDERAL REGISTRY IN SPRING
OF 1997.
THAT'S THE PROCESS THAT WE'RE GOING TO USE, THE TIME
FRAME THAT WE INTEND ON KEEPING.
THE ONLY THING THAT I WILL TELL YOU IS THAT WE
BELIEVE FROM THE ACCESS BOARD, THAT THIS GUIDELINES
SHOULD BE PERFORMANCE BASED AS MUCH HAS THEY CAN SO
THAT WE LOOK IN THE -- TOWARD THE FUTURE AND NOT TO
THE PRESENT, SO THE GUIDELINES SHOULD BE AS FLEXIBLE
AS POSSIBLE BUT THEY ALSO NEED TO BE ENFORCE IN.
WE DO DON'T DO THAT, IF FCC DOES AND THAT'S WHY WE
HAVE TO HAVE SUCH A STRONG PARTNERSHIP WITH THE FCC
SO THEY FEEL VERY COMFORTABLE IN ENCOURAGING THE
BOARD'S GUIDELINES.
WITH THAT, I WILL BE HAPPY TO TAKE QUESTIONS AT THE
END.
THANK YOU DAVID.
>> UNLIKE KAREN AND DAVID, ALTHOUGH CAROL CODY DID
E-MAIL HER BIO, IT GOT LOST IN CYBERSPACE AND I HAVE
NO BIO FROM WHICH TO WORK.
SO I SPOKE TO CAROL AND WE PUT TOGETHER A BIO
QUICKLY.
WE DECIDED THAT SHE IS BRILLIANT, OBVIOUSLY,
STUNNINGLY BEAUTIFUL AND TODAY, SHE HAS NOW RECEIVED
THE PHI BETA CAPPA HONOR.
-- THAT'S A GOOD BIO, RIGHT.
CAROL IS THE CONSUMER AFFAIRS DIRECTOR OF THE PACIFIC
TELL SIS GROUP IS ACTUALLY THE PARENT COMPANY OF
PACIFIC BELL.
SHE HAS 20 YEARS EXPERIENCE IN TELECOMMUNICATIONS AND
HAS A GREAT DEAL OF EXPERIENCE WORKING WITH
DISABILITY ADVOCACY.
>> I NEED TO ADD THAT I START HEAD WORKING IN TELECOM
WHEN I WAS ABOUT 12.
} BEFORE I START.
FIRST OF ALL, LET ME START BY THANKING THE WORLD
INSTITUTE ON DISABILITY AND THE GROUP THAT'S PUTTING
THIS PANEL TOGETHER FOR ASKING TO US BE HERE.
WE'RE VERY PLEASED TO BE HERE.
I BELIEVE THAT PACIFIC BELL IS HERE AS THE LIVING
BREATHING EXAMPLE OF WHAT COMPANIES, WHY COMPANIES
DECIDE TO REALLY EMBRACE UNIVERSAL DESIGN WHICH HOW
YOU GO ABOUT IMPLEMENTING THAT AND SO TO THE BEST OF
MY ABILITY, I'M GOING TO TRY TO TELL YOU OUR STORY
AROUND THE IMPLEMENTATION OF OUR UNIVERSAL DESIGN
POLICY.
IN TERM ALSO OF WHY COMPANIES DO THIS, I THINK IT IS
A COMBINATION OF MARKETS AND THE POTENTIAL FOR
MANDATE IF THE MANDATE DOES NOT EXIST.
WE AT PACIFIC BELL HAVE DONE QUITE A BIT OF RESEARCH
ON LOOKING AT THE DISABILITY COMMUNITY AS A MARKET.
I REALLY DON'T LIKE HOLD THIS GOES MICROPHONE BECAUSE
I TALK WITH HIGH HANDS THOUGH I DON'T SIGN: THAT'S
NOT GOING TO WORK.
OH, THAT'S GREAT.
WE HAVE ABOUT DOING SOME RESEARCH ON THE STATE OF
CALIFORNIA, DETERMINED THAT THERE ARE APPROXIMATELY,
5.7 MILLION PEOPLE WITH DISABILITIES IN THE STATE OF
CALIFORNIA.
THAT PROBABLY, THAT NUMBER PROBABLY DOES NOT EVEN
INCLUDE PEOPLE LIKE MY MOTHER WHO JUST GOT PITTED FOR
HER HEARING AIDES BUT DOES NOT REALLY NEED BOTH OF
THEM AND AND SHE IS NOT DISABLED.
SO WE KNOW THERE IS A LARGE POPULATION OF DISABLED
CUSTOMERS OUT THERE AND THERE IS DEFINITELY A MARKET
FOR THE PRODUCTS AND SERVICES THAT WE HAVE.
CHILDREN OF THE THINGS THAT WE BELIEVE AS A -- ONE OF
THE THING THAT IS WE BELIEVE AS A COMPANY ISLY ENING
TO OUR CUSTOMER AND LISTENING TO PEOPLE TALK ABOUT
HOW TO GET THE INFORMATION TO COMPANIES HOW DO YOU
GET THEM TO FUND WHAT THE BENEFITS ARE, I THINK WE
ARE SOME WHAT UNIQUE IN THAT WE HAVE A FORMAL VEHICLE
THAT WE CALL OUR CONSUMER ADVISORY PROCESS A WE
STARTED IN THE EARLY 1980S WHERE WE BRING IN GROUPS
EX-STERNNAL AND THEY ARE REPRESENTATIVES OF AND
ADVOCACY GROUPS AND I THINK SOMEBODY SAID YOU DON'T
NEED TO JUST TALK TO INDIVIDUAL WITH DISABILITIES BUT
YOU NEED TO TALK TO GROUPS.
WE HAVE A PROCESS WHERE WE BRING INFORMAL GROUPS TO
LOOK AT, EXAMINE OUR PUBLIC POLICY ISSUES AND OUR
PRODUCTS AND SERVICES WITH REGARD TO HOW THEY ARE
GOING TO IMPACT OUR CUSTOMERS VARIOUS TYPES OF
CUSTOMERS.
OVER THE PAST SEVERAL YEARS, WE HAVE HAD SEVERAL OF
THESE KIND OF HE ARE NOT ADHOC, USUALLY, THEY ARE
BROUGHT IN FOR TWO OR THREE YEARS TO LOOK AT A
SPECIFIC ISSUE, THINGS LIKE PLAIN LANGUAGE IN OUR
BILL INCERTAIN, -- A HOST OF THEMS.
WE HAD ABOUT 12 OR 13 MOVE THOSE GROUPS OVER THE
YEARS AND WE HAVE HAD REPRESENTATIVES FROM THE
DISABILITY COMMUNITY IN REPRESENT REPRESENTED IN EACH
OF HOSE GROUPS.
AGAIN, WE TALKED ABOUT TODAY, THIS IS NOT JUST IS
MUCH MARKET, PEOPLE WENT DISABILITIES ARE INCLUDED IN
LOTS OF DIFFERENT CUSTOMER SEGMENTS.
OVER TIME, WE FOUND THAT WE HEEDED TO BE LOOKING MORE
CLOSELY SPECIFICALLY AT OUR DISABLED CUSTOMERS.
AND SO IN 1993, WE PULLED TOGETHER A GROUP CALLED THE
ADVISORY GROUP FOR PEOPLE WITH DISABILITIES AG P D
THAT GROUP IS STILL IN EXISTENCE BUT THEY SPENT A
CONSIDERABLE AMOUNT OF TIME WORKING WITH THE
LEADERSHIP OF OUR BUSINESS AND THIS IS ALSO KEY TO
HOW YOU MAKE THESE THINGS HAPPEN IS TO BRING LEADERS
OF THE BUSINESS IN TO ACTUALLY SIT DOWN AND HEAR
FACE-TO-FACE, ONE ON ONE, FIRST HAND, THE KINDS OF
ISSUES AND CONCERNS THAT PEOPLE HAD ABOUT THE WAY
THAT WE CONDUCT OUR BUSINESS AND POLICYS AND ISSUES
THERE THAT ARE DEVELOPING AS TIME IS ROLLING ALONG.
THIS GROUP MADE SEVERAL RECOMENDATIONS.
ONE OF WHICH WAS THAT THE COMPANY ESTABLISH A
UNIVERSAL DESIGN POLICY.
AND SO IN 1994, THAT POLICY WAS ESTABLISHED AND I
HAVE COPIES ON OUR EXHIBIT TABLE IN THE OTHER ROOM
FOR THOSE WHO MIGHT BE INTERESTED IN HAVING THEM.
AND JUST TO GIVE YOU KIND OF SOME HIGHLIGHTS OF WHAT
THE POLICY INCLUDES, I'LL READ QUICKLY FROM IT.
UNIVERSAL DESIGN MEAN CREATING PRODUCT THAT IS ALL
CUSTOMERS CAN USE.
BULLET ONE: OUR PRODUCTS AND SERVICES ARE USEFUL TO
THE WIDEST RANGE OF USERS.
HE WILL ACCOMMODATE CUSTOMERS NEEDS THROUGHOUT LIFE'S
CHANGES.
TWO: WE INCLUDE A WIDE RANGE OF CALIFORNIANS IN
INCLUDING CUSTOMER WITH DISBILLING DEAND FIELD
TRIALS.
3: DURING DESIGN, WE PAY CONSCIOUS ATTENTION TO THE
NEEDS OF CUSTOMERS WITH DISABILITIES AND BUILD INFLUX
DISABILITY THAT MAKES PRODUCTS EASIER FOR EVERY ONE
TO USE.
NEXT BULLET:  I FORGET WHAT NUMBER I'M ON OUR PRODUCT
AND NETWORKS WORK WITH OTHER VENDORS ACCESSIBILITY
SOLUTIONS.
TO ACHIEVE THIS, WE DESIGNED STANDARD INFER {SFATS}
AND USE TOOL KITS THAT SUPPORT STANDARD INTERFACING.
WE ALSO ADHERE TO OPEN ARCHITECTURE.
>> NEXT, WHEN VENDORS DEVELOP SYSTEMS FOR US, WE HOLD
THEM TO THESE GOALS.
I WILL TALK A LITTLE MORE ABOUT THAT IN DETAIL LATER.
WE SUPPORT NATIONAL EFFORT UNDERWAY TO DEVELOP
SOLUTIONS OF UNIVERSAL ACCESS.
WE ACTIVELY PARTICIPATE IN THESE EFFORT AND THIS IS A
SUMMARY OF BALLS SICKLY WHAT THE POLICY SAYS.
THIS POLICY WAS AP ADOPTED BY THE TELL SIS POLICY
GROUP OF OUR PARENTS COMPANY WHICH MEANS THAT ALL OF
NOT ONLY PACIFIC BELL, BUT ALL OF THE SUBSIDIARIES OF
PACIFIC BELL ARE HELD TO THESE STANDARDS.
AND YOU ARE PROBABLY, ALL OF YOU ARE FAMILIAR WITH
WHAT HAS HAPPENED, RECENTLY WITH P C S AND THE
PROBLEMS WITH INTERFER REINS BEING CAUSED BY THE
TECHNOLOGY THAT WE HAVE SELECTED TO USE WHICH I NEED
TO MENTION THAT THAT DECISION WAS MADE PROBABLY RIGHT
ALONG THE SAME TIME THIS POLICY WAS BEING
ESTABLISHED.
THAT'S A QUESTION THAT COMES UP A LOT, WHERE WAS YOUR
POLICY WHEN THAT DECISION WAS BEING MADE.
WELL, THOSE TWO DECISIONS WERE BEING MADE SOMEWHAT
PARALLEL.
OUR EXPERIENCE WITH P C S AND DIGITAL WIRELESS
TECHNOLOGY HAS REALLY GIVEN ALMOST A TURBO BOOST
WITHIN THE BUSINESS TO OUR IMPLEMENTATION OF THE
UNIVERSAL DESIGN POLICY.
IT STARTED AS I MENTIONED WITH SENDING THAT MESSAGE
OUT THE LEADERSHIP OF THE BUSINESS AND NOW, WE ARE --
WE HAVE PUT INTO PLACE, PROCESSES BY WHICH TO
ACTUALLY IMPLEMENT OUR HUMAN FACTORS ORGANIZATION HAS
DEVELOPED A SERIES OF FILTERS AND I WANTED TO SHARE
THOSE WITH YOU TODAY.
I WAS NOT ABLE TO GET COPIES OF THEM.
IT IS A PRETTY THICK PACKAGE.
I THINK WHAT I PROBABLY WILL DO IS HAVE A SIGN UP
SHEET ON OUR TABLE, OUR EXHIBIT TABLE AND FOR THOSE
OF YOU WHO MIGHT BE INTERESTED IN SEEING THE FILTERS
THAT HAVE BEEN DESIGNED, WE WOULD BE HAPPY TO SHARE
THOSE.
THEY ARE USED IN EVALUATING PRODUCTS AND SERVICES
DURING THE EARLY IN THE PRODUCT DEVELOPMENT PROCESS.
WHICH IS CRUCIAL TO THE IMPLEMENTATION OF UNIVERSAL
DESIGN.
AN EXAMPLE OF ONE OF THE SUCCESS STORY THAT IS WE HAD
BECAUSE WE RIGHT NOW, AS WE ARE GETTING READY FOR
COMPETITION AND DEVELOPING LOTS OF NEW BUSINESSES AND
NEW TYPES OF SERVICES, IT IS REALLY A CHALLENGE TO
MAKE CERTAIN THAT WE CREATE A VEHICLE AND A PROCESS
WHERE BY NOTHING GETS THROUGH THE CRACK, THAT
EVERYBODY KNOWS THAT MAT THE POLICY IS, WHAT IT MEANS
AND HOW WE GO ABOUT IMPLEMENTING IT.
OUR INTERNET SERVICES GROUP IS VERY ACTIVELY WORKING
WITH THE HUMAN FACTORS GROUP ON MAKING CERTAIN THAT
THEIR PRODUCTS ARE GOING TO BE ACCESSIBLE AS WELL AS
OUR VIDEO SERVICES GROUP.
WE HAVE RECENTLY UNLIKE THE REST OF THE COUNTRY, JUST
RECENTLY, FINALLY I BELIEVE ACTUALLY, THE 15TH CALLER
ID WILL -- WE WILL BE PROVIDING CALLER ID.
IT HAS BEEN SOMETHING THAT HAS BEEN RESISTED STRONGLY
IN CALIFORNIA.
THAT'S PART OF I THINK WHAT HAS HELPFUL IN US
INFLUENCING OUR BUSINESS, TO MOVE IN THIS DIRECTION.
WE HAVE A VERY STRONG ADVOCACY COMMUNITY IN
CALIFORNIA.
THAT'S GOING TO BE A CRITICAL FACTOR.
THAT'S KIND OF WHERE A POTENTIAL FOR MANDATE COMES
IN.
AND AS THE CALLER ID PRODUCT WAS RULED OUT, WE FOUND
THAT WE DID NOT HAVE A CALLER ID VEHICLE THAT HAD AN
AUDIO VERSION OF THE PRODUCT.
AND THROUGH JUMP KIND OF GOING THROUGH OUR USUAL PRO
-- GOING BACK THROUGH THE PROCESSS IN ENSURING THAT
WE ARE IMPLEMENTING USING THE PRINCIPLES OF UNIVERSAL
DESIGN, WE WERE ABLE TO FIND A PRODUCT AND WE WILL BE
OFFERING WHEN THE PRODUCT IS ROLLED OUT, A CALLER ID
PHONE OR PIECE OF EQUIPMENT THAT HAS THE AUDIO
VERSION IS THAT WILL GIVE DEAF CUSTOMERS -- I MEAN,
BLIND CUSTOMERS THE TELEPHONE NUMBER OF THE PERSON
THAT IS CALLING THEM.
I WANT TO MAKE SURE THAT I'M COCOVERING EVERYTHING.
IN ADDITION -- OH, GETTING BACK TO P CS.
THE OUR PROCESS THAT WE HAVE BEEN GOING THROUGH ON
WORKING TO RESOLVE THE ISSUES AROUND HEARING AID
INTERFERENCE WITH REGARD TO OUR P C S PRODUCT, THE
UNIVERSAL DESIGN POLICY HAS VERY -- HAS BEEN VERY
INSTRUMENTAL AND HELPFUL IN HELPING US TO ADDRESS
THAT.
ONE OF THE BULLETS ON HERE FOR EXAMPLE, SAYS WHEN
VEND VENDORS DEVELOP SYSTEMS FOR US, WE HOLD THEM TO
THIS POLICY.
I THINK BARRY KRATES WAS HERE, HE IS NO LONGER HERE
AND IF HE WERE HERE AND HE WILL BE BACK TOMORROW, HE
WILL TEAM YOU THAT OUR BUSINESS MADE IT VERY CLEAR TO
ERICKSON THAT THEY HAD TO SOLVE THIS PROBLEM, THAT
THEY HAD TO FIX THIS PROBLEM AND THEY ARE DILEGENTLY
WORKING ON IT.
WE HAVE BEEN -- THEY HAVE DEVELOPED A NUMBER OF AND
WE HAVE BROCHURES IN THE EXHIBIT ROOM.
THEY DEVELOPED A NUMBER OF MODIFICATIONS TO THEIR
HAND SETS TO BEGIN WORKING ON TRYING TO DEVELOP
SOLUTIONS.
WE UNDERSTAND THAT THERE IS NOT GOING TO BE ONE
ANSWER TO THIS PROBLEM OR TO ANY PROBLEM.
BUT WHAT WE WANT TO DO IS PROVIDE CUTS MORE WITH
OPTIONS BECAUSE THERE ARE GOING TO BE A VARIETY OF
NEEDS THAT PEOPLE WILL HAVE IN TERMS OF PROVIDING
THEM WITH ACCESSIBLE PRODUCTS.
WE BEGUN JUST IN ADDRESSING THE HEARING AID
INTERFERENCE ISSUE.
BUT AT THE SAME TIME, WE GOT ANOTHER ADVISORY GROUP
THAT IS SPECIFIC TO JUST PCS.
THAT GROUP IS DOING TO BE LOOKING AT UNIVERSAL DESIGN
IN BROADER SENSE WHERE AND THE TYPES OF FEATURES AND
ACCESS BILLING TO FEATURE THAT IS WILL BE NEEDED BY
BLIND CUSTOMERS AND CUSTOMER WITH OTHER DISABILITIES
NOT JUST THE HARD OF HEARING COMMUNITY.
SO I THINK WE ARE MOVING IN THE RIGHT DIRECTION WE'RE
NOT PERFECT.
WE DON'T HAVE ALL THE ANSWER TO ALL THE QUESTIONS BUT
I THINK WE HAVE TAKEN SOME VERY STRONG STEPS AND ARE
MOVING AGGRESSIVELY TOWARD BEING A LEADER AND A ROLE
MODEL TO THE REST OF THIS INDUSTRY AND OTHER
BUSINESSES IN -- INDUSTRY AND OTHER BY IMPLEMENTING
UNIVERSAL DESIGN PRINCIPALS AND WITH BELIEVE THAT IT
WILL GIVE US A DEFINITE MARKET ADVANTAGE, MAKE US
PROVIDE BETTER SERVICES AND BETTER PRODUCTS TO ALL
OUR CUSTOMERS AND THAT A THE FLY MARY MOTIVATOR.
THANK YOU.
-- NOT PRIMARY MOTIVATOR.
THANK YOU.
>> THANK YOU.
I KNOW THAT CAROL NEEDS TO LEAVE SHORTLY SO I WANTED
AND I'M SURE MANY OF YOU HAVE HAD A LONG DAY IN THOSE
CHAIRS.
WHAT I WOULD LIKE TO DO IS OPEN IT UP FOR SOME
QUESTIONS AND ENCOURAGE THOSE OF YOU THAT HAVE
SOMETHING ESPECIALLY SOMETHING FOR CAR ROLL TO MAKE
SURE YOU GET TO THE MIKE EARLY ON.
>> I'M PAUL SLAUDER WITH THE AMERICAN FOUNDATION FOR
THE BLIND.
I WANTED TO ASK KAREN KRUEGER A COUPLE OF QUESTION,
ONE OF THE CONCERNS OF COURSE WHEN YOU DON'T HAVE A
MANDATE IS RESOURCE ALLOCATION AND UNIVERSAL TEE, SO
I WONDER IF YOU MIGHT GIVE ME A COUPLE OF ANSWERS IF
YOU HAVE THEM.
FIRST OF ALL, I WONDER IF YOU HAVE -- IF M P A.
OR THE MEMBER COMPANY HAVE A POSITION ON WHO SHOULD
PAY FOR THE VIDEO DESCRIPTION OR THE CAPTIONING FOR
THAT MATTER?
BUT, MAYBE VIDEO DESCRIPTION PROVIDES BUT ARE
EXAMPLES BECAUSE THE TWO OR THREE EXAMPLES THAT YOU
GAVE US WERE OF COURSE PRIMARILY DEPARTMENT OF
EDUCATION FUNDED WHICH IS THE BULK OF THE FUNDING AT
THE MOMENT.
SO THE FIRST ONE IS WHO SHOULD PAY FOR DOING THE
DESCRIPTION OF THE CONTENT?
I GUESS THE SECOND ONE IS HOW DO WE DEAL WITH
UNIVERSAL TEE FOR EXAMPLE, ERASER COULD PROBABLY
AFFORD TO DO JUST CAN ANYTHING ON THE BUDGET THAT WAS
GIVEN FOR THAT FILM BUT WHAT ABOUT THE FILM "HOOP
DREAMS" FOR THOSE OF US FROM CHICAGO.
IF OUR ARGUMENT IS BASED ON MARKET SEGMENTS, HOW DO
WE ENSURE THAT A FILM ON A BUDGET OF THAT NATURE CAN
COMPETE WITH A FILM OF A BUDGET OF ERASER SO I CAN GO
TO THE FILM AND WATCH EITHER ONE WITH DESCRIPTION.
>> WELL, AS FOR WHO SHOULD PAY, I DON'T KNOW
OBVIOUSLY THE STUDIOS OFFICIAL POSITION AND M P A
DOES NOT HAVE A POSITION PER SAY.
HOWEVER, WE FEEL THAT IT SHOULD BE DONE -- IT NEEDS
TO BE SHOWN TO THE STUDIOS THAT IT CAN BE PROFITABLE
BEFORE THEY WILL UNIVERSALLY PAY FOR THIS BECAUSE AS
ANY BUSINESS, THEY ARE NORTH IN THE BUSINESS TO LOSE
KNOWN AND SO TO START PAYING FOR SOMETHING THAT IS
NOT GOING TO PROVIDE ADDITIONAL VIEWERS, THEY ARE NOT
GOING TO DO IT.
SO RIGHT NOW, WE KNOW THAT FEDERAL FUNDING AND OTHER
FUNDING HAS BEEN USED TO DO THE VIDEO DESCRIPTION AND
THEY ARE SLOWLY SEEING THAT THIS IS A NEW MARKET THAT
CAN BE PROFITABLE.
SO WHILE I CAN'T GIVE.
>> POSITION ON WHO SHOULD PAY, WHO WILL PAY IS DOWN
THE LINE.
I WOULD THINK THAT THE STUDIOS, ONCE THEY SEE WHAT
HALL LUCRATIVE MARKET IT IS, THEY WILL START PAYING
FOR IT JUST AS THEY NOW ROUTINELY DO ALL THE NEW
CAPTIONING RELEASE, YOUR SECOND QUESTION, I JUST
REMIND ME WHAT YOU SAID.
>> THE SECOND QUESTION IS IF IT IF A 50,000 BUDGET
VERSE 50 MILLION, WILL THAT MAKE A DIFFERENCE ON THE
MARKETING?
>> WELL, THAT'S THE THING THE MARKET IS OUT THERE, IT
WILL BE CAPTIONED WHETHER IT IS A SMALL FILM OR LARGE
FILM.
IF IT WILL BRING ADDITIONAL VIEWERS AND THEY WILL GET
HOWEVER MANY MORE MILLION PEOPLE TO WATCH A FILM
BECAUSE IT IS CAPTIONED, IT WILL BE ABLE TO COMPETE
BECAUSE IT WILL GET CAPTIONED.
IT IS NOT A MATTER OF -- YOU SAY ERASE RACER AND ITS
BIG BUDGET, A LOT OF NUMBERS ARE BANDIED ABOUT BUT
THEY ARE PAY AGO LOT OF MONEY TO A LOT OF PEOPLE JUST
LIKE THE LOWER BUDGET ARE PAYING SMALLER AMOUNT TO
SMALLER PEOPLE.
THE BOTTOM LINE IS IF IT GETS A MILLION MORE VIEWERS
WHAT'S EVER THE COST WILL BE THERE BE PAID.
>> I APPRECIATE YOUR COMMENTS AND I WILL NOT TAKE
MUCH LONGER ON THIS ISSUE.
I GUESS MY CONCERN HERE IS THAT M P A A FOUGHT PRETTY
HARD TO KEEP A MANDATE OUT ON VIDEO DESCRIPTION WHICH
WAS NEVER EVEN CON TEAM LATED BY CONGRESS, I WOULD
SAY UNFORTUNATELY BECAUSE WHAT I HEARD TODAY TELLS ME
THAT WE PROBABLY WILL NOT GET US IT BECAUSE WE MAY
NEVER BE ABLE TO PROVE THAT THERE IS A SUFFICIENT
PROFIT MARGIN.
I DON'T KNOW WHAT THAT WILL BE AND WHAT WOULD WE HAVE
TO SHOW THAT THERE IS ENOUGH PROFIT TO MAKE IT WORTH
WHILE.
MY CONCERN IS WHAT WE WILL HAVE IS A CONTINUED SENSE
OF A FEW FILM THAT IS THIS DEPARTMENT OF EDUCATION
HAPPENS TO BE ABLE TO SUPPORT THROUGH GRANTS TO G B S
AND OTHERS ARE DESCRIBE END BUT MOST EVERYTHING ELSE
WILL NOT BE MADE ACCESSIBLE AND THIS WILL BECOME MUCH
MORE CHALLENGING AS WITH HAVE THE VIDEO DELIVERED IN
A NUMBER OF DIFFERENT KINDS OF ENVIRONMENTS.
>> ONCE THEY BECOME DELIVERED ON A DIFFERENT
ENVIRONMENT, IT WILL PROBABLY -- A NUMBER OF PEOPLE
WILL HAVE ACCESS TO IT.
I COME BACK TO THE MORE VIEWERS, LISTENERS, CUSTOMERS
THAT THAT THE MORE LIKELY IT WILL HAPPEN.
I ALSO APPOINT TO BLOCKBUSTER VIDEO STORES WHO ARE NO
FEDERAL FUNDING IS DOING AN EXPERIMENTAL PROJECT THAT
HAS SHOWN TO BE SUCCESSFUL AND THEY ARE EXPANDING
THAT PROJECT.
SO IT'S NOT JUST A FEW FILMS ANY MORE, IT IS GETTING
TO BE MORE AND MORE.
AND LIKE YOU SAID, I CAN'T GIVE.
>> SPECIFIC PROFIT MARGIN THAT YOU HAVE TO SHOW BUT I
THINK THAT IT'S ALREADY STARTING DOWN THE PATH OF
GETTING THERE.
AND LIKE I SAID, WE DO FIGHT MANDATES.
THAT'S A CORPORATE REACTION IS YOU FIGHT IT FIRST.
THAT'S WHY WE DON'T LIKE TO FIGHT MANDATES BECAUSE WE
HAVE TO SPEND OUR RESOURCE AND THEY ARE LIMITED
DESPITE WHAT PEOPLE LIKE TO THINK, THAT WE HAVE MONEY
COMING OUT OUR EARS.
WE DO HAVE LIMITED RESOURCES.
WE RATHER USE THEM TO PROGRESS INSTEAD OF FIGHT.
>> I WANTED TO IN COURAGE THE GENTLEMAN IN THE
STRIPED SHIRT TO --...
>> DAVID LAWSON THROUGH A FEE HALL INTERPRETER.
.
-- FEMALE INTERPRETER E FOR YOU AND ANOTHER ONE FOR
KAREN.
FIRST: THE P C -- IT IS A WONDERFUL PRODUCT, PROGRAM,
APPARENTLY, THE ONLY ONE.
YOU KNOW OUT OF ANY TELEPHONE COMPANY.
BUT RIGHT NOW, WITH THE TELECOMMUNICATIONS ACT, BEING
PERMIT NEED LOCAL MARKETS, WHEN ARE YOU GOING TO
ENTER THE WASHINGTON D.C. MARKET?
WELL, ANY WAY.
I DON'T KNOW THE ANSWER TO THAT QUESTION, RIGHT AND.
>> NO.
WE AT PACIFIC BELL IS A CALIFORNIA COMPANY.
WELL, PACIFIC BELL IS A CALIFORNIA COMPANY.
AND I'LL JUST LEAVE IT AT THAT.
>> OKAY AND FOR KAREN, YOUR COMMENTS ABOUT THE
COMMITMENT AND RESEARCH FOR CAPTIONING AND YOU KNOW,
DESCRIPTIVE VIDEOS SEEMS ALL TO BE NEW TO ME.
IT IS A NEW CONCEPT.
I'M A LITTLE BIT DEFENSIVE YOU KNOW AS FAR AS
ACCEPTING YOUR POSITION BECAUSE OF WHAT HAS HAPPENED
IN MINNESOTA.
SO HOW ARE YOU GOING TO YOU KNOW, DO THIS PR WORK AS
FAR AS DISABILITY'S COMMUNITY BECAUSE THIS SEEMS THIS
IS ALL NEW INFORMATION TO ME AND MAYBE OTHERS.
WHO ARE YOU GETTING FEEDBACK FROM?
THANK YOU.
>> FIRST OF ARTICLE, CAN YOU TELL ME WHAT HAPPENED IN
MINNESOTA THAT YOU'RE REFERRING TO?
>> WELL, I HEARD THIS FROM A DEAF FRIEND OF MINE SO
IT COULD BE A ONE SIDED STORY, IN MINNESOTA, WHAT WAS
DEAF GROUP WORKING THE LEGISLATURE TO GET CAPTIONING
MANDATED ON VIDEOTAPES.
WITH THE TIME FRAME.
AND EVERYTHING WAS PROGRESSING VERY WELL UNTIL THE
DAY BEFORE THE VOTE.
A UP GROUP OF PEOPLE FROM YOUR OFFICE FLOW IN DIDN'T
THE NEXT THING WE KNEW, WE LOST THE WHOLE THING AND
SO THE DOPE PEOPLE IN MINNESOTA WAS VERY -- DEAF
PEOPLE WERE VERY DISAPPOINTED ABOUT WHAT HAPPENED DID
THEY HAD NO CONTACT OR ANYTHING SO THAT'S WHY I'M A
LITTLE FENCE SELF AND TO HEAR ABOUT WHAT YOU'RE
SAYING.
>> WELL, THE MINNESOTA STORY -- I'M NOT AWARE OF THE
TIME FRAME ASPECT OF THE CAPTIONING PART BUT I KNOW
THAT WE DID FIGHT THE MANDATE THAT ALL VIDEOS HAD TO
BE CAPTIONED IN VIDEO STORES STARTING IN ABOUT A YEAR
I BELIEVE THE LEGISLATION SAID.
AND AS I MENTIONED IN ME MY COMMENT, WE DID FIGHT
THAT AND IN IN MINNESOTA, IT TURNED THOUGHT THAT THEY
AMENDED THE LEGISLATION TO SAY THAT ANY ANY FILMS
GOING TO SCHOOLS AND GOVERNMENT MUST BE CAPTIONED
BUT, COMMERCIAL VIDEO STORE VIDEOS DID NOT HAVE
UNIVERSALLY BE CAPTIONED.
WE BEEN WORKING WITH ANTHONY FROM I BELIEVE THE
NATIONAL ASSOCIATION OF THE DEAF.
WE WORKED WITH A NUMBER OF THE DEAF COMMUNITIES.
WE HAVE TAKEN PEOPLE AROUND TO ALL OF OUR STUDIO TOSS
INTRODUCE THEM TO THE FOLKS AT THE STUDIO WHO DO
THIS.
AS A TRADE ASSOCIATION IN A WERE BUSINESS THAT IS
HEAVILY WATCHED BY THE JUSTICE DEPARTMENT AND
ANTI-TRUST ISSUES, WE CANNOT TELL THE STUDIOS WHAT TO
DO, BUT WE CAN INTRODUCE THE PEOPLE TO THEM WHICH WE
HAVE BEEN DOING.
WE WORKED WITH A NUMBER OF BLIND ORGANIZATIONS TO DO
THE SAME THING JUST RECENTLY.
WE HAD PEOPLE OUT IN CALIFORNIA.
WE HAD PEOPLE IN FLORIDA, BLOCKBUSTER, AND IT TURNER
AND GEORGIA, SO WE BEEN WORKING WITH A NUMBER OF
DIFFERENT COMMUNITIES.
IF YOU GO INTO YOUR LOCAL BLOCKBUSTER OR JUST CAN ANY
VIDEO STORY AND YOU WOULD LIKE A NEW RELEASE THAT'S
BEEN OUT SINCE AT LEAST THE EARLY 90S, YOU SHOULD BE
ABLE TO FIND EVERY VERY YO OR VIRTUALLY EVERY VIDEO
OF OUR STUDIO CAPTION CAPTIONEDED.
I DID IT NEXT AND WE'RE WORKING TO GET THE OLDER
VIDEOS CAPTIONED.
YOU GOT TO MAKE A NEW COPY, YOU GOT TO CAPTION IT AND
COPY IT AND SEND IT OUT TO ALL THE VIDEO STORE WHICH
DOES TAKE FUND WHICH IS WE ARE DOING ON A SLOWER
BASIS.
HOWEVER, I'M CONCERNED THAT IT'S NEW TOSS YOU THAT
VIDEOS ARE ALMOST UNIVERSALLY CAPTIONED NOW BECAUSE
THEY ARE OUT THERE AND BEEN OUT THERE FOR SEVERAL
YEARS NOW.
>> DAVID PULLMAN WITH MARYLAND TECHNOLOGY ASSISTANCE
PROGRAM.
HELLO IN VIRTUAL LAND.
I USUALLY LIVE THERE BUT TODAY I'M HERE.
WE'LL TAKE KAREN OFF THE HOT LIST FOR A AND PUT CAROL
ON IT.
CAROL, THANKS DAVID.
>> THANKS FOR COMING HERE FROM CALIFORNIA.
YOU SOUND LIKE YOU'RE FROM MISSISSIPPI.
>> NO, YOU DID A MINUTES AGO.
THAT'S MY GRANDMOTHER'S INFLUENCE.
>> NOW, THE QUESTION I HAVE FOR YOU IS YOU MENTIONED
THAT YOU KNOW, YOUR SESSIONS ARE BETWEEN LEADERS
COMPANY LEADERS AND GROUPS OF PEOPLE WITH
DISABILITIES.
I WILL MAKE AN ASSUMPTION, A SLEEP AND YOU CAN
CORRECT ME IF I'M WRONG THAT THE LEADERS YOU'RE
TALKING ABOUT ARE THE PEOPLE WITH THE BANKBOOK, THE
ONE THAT IS WRITE THE CHECKS AND MAKE THE BUDGETS AND
DO THAT SORT OF THING.
>> LEADERS OF THE BUSINESS?
>> THESE ARE THE PEOPLE WHO MAKE THE POLICY
DECISIONS.
>> RIGHT.
>> THERE SOME TOSS ME ON THE SURFACE TO BE A GOOD
INDUSTRY MODEL.
HAVE YOU SPREAD IT AROUND TO OTHER INDUSTRYS OF YOUR
CALIBER?
ARE YOU GUYING WORKING TO PORT THIS MODEL OUT TO
OTHER INDUSTRIES?
>> WELL, I GUESS INSOFAR HAS WE ARE OUT TELLING OUR
STORY AND I THINK THAT'S A GOOD OPPORTUNITY FOR
PARTNERSHIP BETWEEN US AND THE CONSUMER ADVOCATES.
I MEAN, HALT WITH ARE DOING IS LIVING OUT THE
PRINCIPLES AND SO IN THAT REGARD, YES, I WOULD SAY WE
ARE BUT WE'RE NOT NECESSARILY KNOCKING ON THE DOORS
OF OTHER BUSINESSES THAT DO BUSINESS WITH US, YES
ABSOLUTELY.
BUT, IN TERMS OF OUR PEER GROUPS KNOW WHAT WE'RE
DOING.
THERE HAS BEEN QUITE A BIT OF PUBLICITY AND
INFORMATION SHARED AROUND THE AREAING AID SITUATION.
SO THIS IS NOT -- IT IS NOT SOMETHING THAT IS A
SECRET.
DOES THAT ANSWER YOUR QUESTION?
>> YES, AND I DREAM OF PCS COMING TO THIS AREA TOO.
MY LAST QUESTION IS A ARE THE FILTERS YOU SPOKE OF
EARLIER AVAILABLE INFORM OTHER THAN PAPER PRINT?
LIKE ARE THEY ON THE WEB OR SOMETHING LIKE THAT?
>> I DON'T KNOW IF THEY ARE UP ON OUR WEB SITE OR
NOT.
I CAN FIND OUT FOR YOU AND YOU MIGHT BE ABLE TO HELP
ME.
>> THEY ARE NOT ON THE LAB.
WE HAVE THEM ON DISK, IN BRAILLE.
>> SO WE DO HAVE ACCESSIBLE COPIES BUT WE DON'T HAVE
IT ON THE WEB SITE.
>> THANK YOU.
>> THAT WAS NOT SO HOT HOT.
>> I FORGOT MOM MENTION SHE IS ALSO VERY TOUGH.
I HAVE BEEN ASKED TO BRING CLOSURE TO THIS SESSION.
I WOULD LIKE TO TAKE THE LAST QUESTION HERE AND ASK
ALL OF YOU FELLOW PARTICIPANTS TO BE AS CONCISE AS
POSSIBLE.
>> MY NAME IS RANDY KNAPP WITH NATIONAL INDUSTRY FOR
THE BLIND.
I WANTS TO ADDRESS A COMMENT TO KAREN.
I GUESS SHE COULD CATERGORIZE THIS COMMENT AS BOTH A
CARROT AND A STICK.
I CAN APPRECIATE TATE THAT YOUR ORGANIZATION WOULD
NOT WANT TO DO IN ANY ASPECT OF THEIR BUSINESS, I
APPRECIATE IT.
I KNOW PERSONALLY, THE TIMES I BECOME THE MOST
DIFFICULT IS WHEN SOMEBODY TELLS ME WHEN I HAVE TO DO
IT BY.
I WOULD HOPE THAT IN SAYING THAT TO YOU THAT YOU
WOULD UNDERSTAND THAT AFTER A FASHION, IF YOU DON'T
FEEL LIKE YOU BEEN HEARD LONG ENOUGH OR NO OTHER
RESOURCE, ONE MESSAGE I HOPE YOU TAKE BACK TO YOUR
ORGANIZATION IS THAT WE WOULD LIKE TO KNOW HOW YOU
DETERMINE WHAT A PROFITABLE LEVEL REALLY IS.
WE WOULD LIKE TO KNOW HOW WE CAN HELP YOU ALLEVIATE
THAT.
WE WOULD ALSO LIKE THE BE ABLE TO LET HAVE YOU KNOW
THAT WE REALLY WOULD LIKE TO HAVE THE ABILITY TO
SPENDS MONEY AND GET THE SAME QUALITY ENJOYMENT FROM
THAT ENTERTAINMENT PROCESS AS ANYBODY ELSE WITH
RESPECT TO WHETHER THE VIDEO DESCRIBED, CAPTIONED OR
ANYTHING ELSE.
MY HOPE IS THAT IF YOU REALLY DON'T WANT THE
REGULATIONS, MAKE YOU COULD GET US KNOW IN A BETTER
WAY HOW WE CAN BECOME PART OF THE PROCESS TO SPEED IT
UP, OTHERWISE YOU WOULD HAVE TO UNDERSTAND WHY IT
MIGHT REACH A POINT WHERE SOME OF US MIGHT BE THE
ONLY OTHER CHOICE WE MIGHT HAVE WOULD BE TO TRY TO
MANDATE SOMETHING.
THANK YOU.
>> WELL, I JUST LIKE TO LEAVE THIS PANEL WITH -- TO
LET EVERY ONE KNOW THAT WE WOULD LIKE TO KNOW YOUR
INPUT AND THAT'S WHAT WE STRIVE TO DO IS TO STAY HOPE
BECAUSE AS I MENTIONED, THE TWO WAY COMMUNICATION HAS
TO BE THERE.
WE DON'T KNOW WHERE TO GO, HOW TO DO IT ALL THE TIME.
OUR COMMUNCIATE FORS CAN'T DO IT ALONG AND NEED TO
TALK WITH ALL OF YOU YOU.
SO I WOULD ENCOURAGE YOU TO CONTACT -- ENCOURAGE TO
YOU CONTACT US, CALL US AND LET'S GET INVOLVED.
WE ALREADY STARTED WORKING GROUPS AND WE'RE MORE THAN
HAPPY TO INVOLVE MORE HAPPY AND WE WANT ORGANIZATIONS
LIKE THE WOMAN SAID BEFORE, WE WANT TO DEAL WITH
ORGANIZATIONS WHO CAN HELP KEEP US OUT OF TROUBLE.
THAT'S WHAT WE WANT.
I WANT TO SAY THAT WE WOULD LIKE TO TALK TO ANY ONE
WHO WANT TO TALK TO US AND PROVIDE CREATE THINK AND
HELPFUL INNUT AND WE WOULD BE HAPPY TO WITH YOU AS
WELL.
WE DON'T LIKE MANDATE AND WE UNDERSTAND THE
FRUSTRATION, FROM ADMINISTRATION.
AND PERHAPS BY TALKING AND WORKING TOGETHER, WE CAN
WORK IT OUT BUT WE NEED YOU TO COME TO US AS WELL
BECAUSE WE DON'T KNOW WHERE TO GO ALL THE TIME.
WE DON'T KNOW WHO TO REACH OUT TO.
SO PLEASE FEEL FREE, THE M P A HAS HAS A WASHINGTON
OFFICE THAT CORD FACE THIS AND YOU KNOW, WE DO HAVE A
WEB SITE BUT YOU DON'T KNOW THE ADDRESS.
BUT CONTACT US IN ANY WAY YOU CAN AND WE WOULD BE
HAPPY TO INCLUDE YOU IN THE DIALOGUE, ANY ONE.
>> THANK YOU ALL VERY MUCH FOR STAYING WITH US.
BETSY, DO YOU HAVE ANY CLOHESING COMMENTS?
>> FIRST OF ALL, I WOULD LIKE TO GIVE THE PANEL A
ROUND OF APPLAUSE.
THANK YOU ALL.
WE NEED TO GET MOVING DOWN INTO THE ROOM WHERE THE
RECEPTION IS WHERE YOU HAD LUNCH TODAY IS WHERE WE
ARE HAVING OUR RECEPTION BUT BEFORE YOU NEGOTIATION
TWO QUICK ANNOUNCEMENTS FIRST OF ALL, TOMORROW
MORNING AT 8 O'CLOCK, BREAKFAST WILL BE UP ON THE
SECOND FLOOR, MUFFINS COFFEE ARE, ALL THAT KIND OF
STUFF FOR PEOPLE WHO LO BE STAYING HERE.
WE WILL ALSO HAVE SIGN AGE AROUND ANNOUNCING ONCE
AGAIN ARE THE WORKING GROUPS WILL BE MEETING
THROUGHOUT THE DAY TOMORROW.
TONIGHT, WE WILL HAVE SOME COMMENTS FROM BERNADETTE
MCGUIRE-RIVERA AND I HEAR WE HAVE CAN KEPT HER
WAITING SO HEAD ON DOWN THE HALL TO THE RECEPTION.