HI, I'M LARRY GOLDBERG NOW.  WE
WOULD LIKE THE PEOPLE WHO MODERATED THE
PANEL DISCUSSIONS TO GIVE THREE DISSTING
POINTS THAT ARE THE TOP POINTS WE WOULD
LIKE TO MAKE AND I THINK WE ALL WILL
JUST TAKE IT AS A BEGIN THAT THERE WERE
MANY MORE, AND THEY WERE EQUALLY AS
IMPORTANT AND ELOQUENT.
SO WHO WOULD LIKE TO GO FIRST?
>> OKAY, WOMEN, WE ONLY HAD TWO POINTS
SO I USE UP THE OTHER ONES BY TELLING
PEOPLE THEY BEEN SO BUSY I HAVE NOT HAD
A CHANCE FOR MY MORNING PEE.
SO I WILL BE --.
>> I WAS SO PLEASED TO SHARE THAT WITH
YOU.
>> I MODERATED THE BUSINESS PRACTICES
TRACK.
I THINK WE DID REALLY DID HAVE TWO MAJOR
AREAS TO WORK ON.
WE SEE UNIVERSAL DESIGN AS EXTENDING
BEYOND THE DESIGN OF THE PRODUCT ITSELF.
YOU MOW, THE TECHNICAL REQUIREMENTS OF
THE PRODUCT.
AND GOING TO INCLUDE ALL THE BUSINESS
PRACTICES THAT SURE {VOUND} AND SUPPORT
THAT PRODUCT, THE POINT BEING THAT DOES
NOT MATTER HOW WELL YOU BUILD SOMETHING,
IF YOU DON'T HAVE A WAY OF SELLING IT,
OF INFORMING PEOPLE ABOUT ITS USABILITY
FEATURES IF YOU DON'T HAVE A WAY OF
TRAINING YOUR CUSTOMER SERVICE
REPRESENTATIVES SO THEY CAN ANSWER
QUESTIONS THAT USERS HAVE ABOUT THE
USABILITY AND ACCESSIBILITY FEATURES OF
THE PRODUCT, AND A HOST OF QUESTIONS
THAT HAVE TO COME UP WHEN YOU TALK ABOUT
DEVELOPING A PRODUCT AND ACTUALLY HAVING
IT OUT THERE IN THE MARKET.
AT FIRST AND FOREMOST OF THOSE, THIS HAS
BEEN RAIDED SEVERAL TIMES DURING THE
CONFERENCE, IS MARKET RESEARCH.
I SEE MARKET RESEARCH AS THE {MRUF}
CALLING OF THE COMMUNITY WITH RESPECT TO
UNIVERSAL DESIGN.
AND THE PREVIOUS PARADIGM WHEN WE WERE
GOING TO RELY ENTIRELY ON REGULATIONS,
-- IS THAT A DRUM ROLL.
>> HURRICANE!
>> IN THE PREVIOUS {PAUR} PARADIGM, WHEN
WE WERE GOING TO RELY ON REGULATIONS,
YOU DON'T HAVE TO TELL A COMPANY TO DO
MARKET RESEARCH IF YOU TELL THEM WHAT
THEY HAVE TO PUT INTO THE PRODUCT, THEY
DON'T DON'T HAVE TO WORRY ABOUT HOW MANY
OF THIS AND THAT ADD UP TO THE
MARKETPLACE.
BUT AS WE MOVE TOWARD A MARKET VIEW ON
ACCESS BILL TO OR USE BILL FEE AND WE
MAKE THE CLAIM THAT -- THAT INCLUDING
USE ABILITY WOULD INCREASE THE MARKET
SHARE, THEN THE RESPONSIBILITY IS ON THE
DO YOU AND I THINK SOMEWHAT ON US AS
WELL TO GUARANTEE THAT WE HAVE
SUFFICIENT QUALITY NUMBERS TO USE TO
ANAL HIDES A AND PRESENT A CASE.
YEAH, WE'RE PRETTY SURE THAT THERE IS
102,000 ADDITIONAL SALES BECAUSE WE WILL
ADD THIS FEATURE BECAUSE OF THE MARKET
RESEARCH THAT WE DONE.
NOW, HOW DO WE GO ABOUT DOING THAT?
ONE IS, WE HAVE TO TAKE THE NUMBERS THAT
WE'RE ACCUSTOMED TO USING WITH RESPECT
TO DEMOGRAPHICS AND STAY TIS STICK AND
IS MASSAGE THEM AND MAKE THEM LOOK MORE
AND ACT MORE LIKE MARKET RESEARCH
NUMBERS.
THAT REQUIRES SOME WORK ON OUR SIDE AND
IT REQUIRES SOME WORK ON ON THE MARKET
RESEARCH SIDE.
I WILL CLOSE OUT BY SAYING THAT IS AN
AREA WHERE HAS LOT OF OPPORTUNITY FOR
COOPERATION BETWEEN THE PUBLIC AND
PRIVATE SECTOR.
WE HAD A GREAT PRESENTATION THIS MORNING
FROM MICHELLE ADD LETTER FROM THE
DEPARTMENT OF HEALTH AND HUMAN SERVICES
ABOUT A DISABILITY STAY {TITS} STICK
PROGRAM THAT INTERVIEWED 240,000 PEOPLE
IN THE UNITED STATES.
I SAW THE JAWS DROP ON ALL THE MARKET
RESEARCHERS OF THE COMPANIES ALTHOUGH
YOU THINK THEY GOT A LOT OF BUCKS
GETTING APPROVAL WITH 500 OR A THOUSAND
USER SURVEYS.
IT WAS VERY HARD TO DO.
SO THAT INFORMATION IS GOING TO BE
RESIDING IN THE PUBLIC SECTOR.
WE THINK THERE ARE WAYS OF TAKING THAT
INFORMATION ENTRANCE FEVERING IT OVER
THE PRIVATE SECTOR IN A VERY USEFUL WAY.
THAT'S WHAT WE WERE ALL ABOUT, TRYING TO
FIGURE OUT BEYOND HOW YOU DESIGN AND
BUILD MORE AND MORE ACCESSIBLE EQUIPMENT
AND SERVICES HOW CAN WE MARCH THOSE
THINGS OUT INTO THE MARKET IN A WAY THAT
IS EFFECTIVE AND.
-- THIS MORNING, I WAS -- PAUL DER DER,
IS IN THE -- I WAS IN THE PUBLIC SECTOR
TALK ABOUT ABOUT HOW TO LEVER AGE STATE
DOLLARS TO PURCHASE SUCCESSFUL
TECHNOLOGY.
THIS AFTERNOON, I BECOME ANDREW BLAU THE
BENTON FOUNDATION UNBE KNOWN TO MYSELF,
ACTUALLY, I WAS QUITE SURPRISED.
SO, WE -- THREE POINTS: IN THIS
MORNING'S SESSION, IT EMERGED VERY
CLEARLY FROM THE LITTLE BIT WE HAVE
AASSEMBLED FROM MASSACHUSETTS AND IF
FEDERAL GOVERNMENT THAT WE NEED
COOPERATION AND NEED TO INCLUDE THE
SCHOOLS WHEN WE TALK ABOUT THE PURCHASE
OF TECHNOLOGY OF PRO DID YOUING TECH
{THOL} GO THAT WORKS FOR PEOPLE WITH
DISABILITIES PARTICULARLY THE SCHOOLS
BECAUSE THEY HAVE SO MANY DOLLARS.
SECONDLY, I WANT TO GO HOME.
I HAVE A FLIGHT TOO LARRY.
IT IS NOT ON THE EAST COAST.
BUT I'M MORE COWARDLY THAN HE IS.
SECONDLY, WE NEED TO MOVE CUSTOMER
CENTERED OR STATE CENTERED THINKING INTO
THESE DECISIONS THAT {GLOFT} PURCHASERS
ARE MAKING BECAUSE THAT'S WHERE WE HOPE
WE CAN SNEAK IN DISABILITY REQUIREMENTS.
THE THIRD PIECE IS THAT WE NEED
STANDARDS OF DRY TEAR YAE AGAINST WHICH
TO MEASURE INFORMATION TECHNOLOGY --
CRITERIA TO MEASURE AND THE HOPE IS
THOSE CRITERIA WILL BE DEVELOPED FOR A
NUMBER OF A WHOLE HOST OF AREAS TO HELP
GOVERNMENTS MAKE MORE INTELLIGENT
DECISIONS ABOUT THE PURCHASE OF
INFORMATION TECHNOLOGY COMPARISON AND
ONE OF THOSE PIECES, ONE OVER THESE TO
BE ON DISABILITY ACCESS.
THAT WAS THIS MORNING'S SESSION.
THIS AFTERNOON, WE TALKED ABOUT THE
TELECOMMUNICATIONS ACT AND I THINK I CAN
SUMMARIZE THAT FAIRLY QUICKLY.
FEDERAL COMMUNICATIONS COMMISSION, AND
THE ACCESS BOARD ARE BOTH WORKING TO
IMPLEMENT DISABILITY PROVISIONS AND THEY
BOTH HAVE VEHICLES OR COMMITTEES TO HELP
THEM DO THAT.
THE FCC HAS THIS DISABILITY ISSUES TASK
FORCE AND THE -- WHICH IS HEADED BY
LINDA DUBROOF.
AND WHO IS AT THE FCC AND IT ENCOMPASSES
STAFF FROM ACROSS MANY OF THE DIFFERENT
BUREAUS, THE FCC HAS A HOLE HOST OF
BUREAUS RESPONDING TO DIFFERENT
COMMUNICATIONS TECHNOLOGY AREAS.
THE ACCESS BOARD HAS TELECOMMUNICATIONS
ACCESS ADVISORY COMMITTEE THAT IS
HELPING THEM WITH THAT WORK AND FOR A
LITTLE BIT ABOUT THEM ALREADY.
BOTH CAN BE CONTACTED VIA THE WEB.
HOPEFULLY, SOMEBODY WILL GENERATE THAT.
BUT, PROBABLY THE EASIST PLACE IS TO GO
THROUGH THE TRACE WEB SITE.
BOTH NEED COMMENTS AND NEED INPUT AND
SO, THERE IS A STRONG REQUEST FOR INPUT
AND LASTLY, ASIDE FROM THE DISABILITY
ACCESS PROVISIONS THERE ARE OTHER PARTS
OF THE TELECOMMUNICATIONS ACT WHICH WILL
AFFECT US.
ONE HAVING TO DO WITH SOMETHING KNOWN AS
UNIVERSAL SERVICE.
SO WE NEED TO BE LOOKING VERY QUICKLY AT
THAT ISSUE BECAUSE THE RULES ARE BEING
DRAWN UP NOW FOR HOW INFORMATION
TECHNOLOGY OR TELECOMMUNICATIONS
TECHNOLOGY IS MADE UNIVERSALLY AVAILABLE
AND WHAT THAT MEANS.
IT IS NOT SPECIFICALLY DISABILITY ISSUE.
THE OTHER ONE IS THE DESIGN OF THE
NETWORKS KNOWN AS INTERCONNECTION AND
HOW THAT AFFECTS DISABILITY ACCESS.
AGAIN, NOT ON DISABILITY ISSUE BUT BOTH
ARE DISABILITY ACCESS APPLICATIONS.
THOSE RULES ARE BEING DECIDED NOW TOO.
WE NEED TO BE AWARE OF THOSE ISSUES.
>> HI IÕM KAREN WOLF.
I'M NOT WORRIED ABOUT THE HURRICANE.
I'M FROM TEXAS.
WE HAVE THEM ALL THE TIME.
WE TALKED THIS AFTERNOON IN MY GROUP
ABOUT TEXAS'S ELECTRONIC ACCESSIBILITY
TASK FORCE.
AND FOR THOSE OF YOU WHO ARE UNAWARE OF
IT, LET ME QUICKLY SHARE WITH YOU THAT
IN 1990, TEXAS PASSED THE FIRST OF MANY
BRAILLE BILLS THAT DROVE TEXTBOOK
ACCESSIBILITY FRANKLY FOR THE NATION IN
THE 09'S, WE WORKED ON THE-WHOLE ISSUE
OF GETTING BRAILLE TO YOUNG PEOPLE IN A
TIMELY MANNER.
WHAT WE REALIZED IN 1994 WAS THAT PRINT
TEXTBOOKS WERE BECOMING -- WE WERE
MOVING TOWARD AN ELECTRONIC MULTI MEDIA
KIND OF APPROACH.
SO THEN, WE FORMED THIS NEW ACCIDENT
{SES} TASK FORCE TO LOOK SPECIFICALLY AT
ELECT STRONG IN THIS CASE MEDIA.
FRANKLY, I THINK THAT THE REASONS THAT
IT HAS WORKED FOR US IN TEXAS ARE VERY
CHEER TO ME.
THE FIRST IS TEXAS BUYS A LOT OF
TEXTBOOKS.
ABOUT 150 MILLION DOLLARS {ORT} OF
READING TEXTBOOKS JUST IN PRINT THE LAST
ROUND OF ADOPTIONS.
AND WHAT TEXAS BUYS THE REST OF THE
NATION TENDS TO BUY BECAUSE IT IS SUCH A
HUGE MARKET.
SO WE HAVE LED THE NATION IN THAT
REGARD.
THE SECOND PIECE OF WHY IT HAS BEEN
WORRYING FOR US I THINK IN TEXAS IS --
WORKING FOR US IN TEXAS IS BECAUSE IT
WAS LETS LAYTIVELY MAN DADED AND
FRANKLY, I THINK THAT ALTHOUGH WE
THOUGHT THAT WE WOULD SCARE THE
PUBLISHERS OR WE WORRIED FRANKLY THAT WE
WOULD SCARE THE PUBLISHERS, WHAT WE
DISCOVERED WAS THEY SIMPLY ASKED US WHAT
IS IT THAT WE NEED TO DO TO MEET THOSE
STANDARDS AND IN FACT APPRECIATED THE
STANDARDS.
I THINK THAT THE OTHER PIECE OF WHAT
CAME OUT OF OUR WORK THIS AFTERNOON WAS
AN UNDERSTANDING THAT WE NEED TO
INCREASE THE LEVEL OF AWARENESS
THROUGHOUT THE NATION ABOUT THE NEEDS OF
PEOPLE WITH DISABILITIES IN TERMS OF
ACCESS TO MEDIA.
AND THAT IF WE CAN DO THAT, RAISE THE
LEVEL OF AWARENESS, THAT THAT MAY WELL
IN FACT DRIVE STANDARDS FOR MEDIA THAT
WE CAN ALL LIVE WITH AND WILL APPROACH
WITH UNIVERSAL DESIGN CONCEPT.
THAT WOULD BE OUR GOAL.
>> MY NAME IS PAM RANSOM.
I MODERATED THE PANEL THAT FOCUSED ON
THE DIGITAL WIRELESS SUMMIT PROCESS.
WE HAD AN EXCELLENT PANEL AND EACH OF
THE INDIVIDUALS FOCUSED IN ON ANALYZING
THAT PARTICULAR MODEL.
THE SUMMIT PROCESS WAS VOLUNTARY.
IT BROUGHT TOGETHER THE DIGITAL WIRELESS
INDUSTRY, CONSUMERS AND ALSO THE HEARING
AID INDUSTRY.
AND WE FOCUSED SPECIFICALLY ON THE
PROBLEM THAT HAD BEEN IDENTIFIED TO
WIRELESS PHONES WERE INCOMPATIBLE WITH
MOST HEARING AIDS AND ALSO CAUSE
INTERFERENCE FOR HEARING AID WARERS.
ALL THE PARTIES AGREED THAT WITH THE
RIGHT {PART}S AT THE NEGOTIATING TABLE,
AND ALSO WITH THE WRITE ISSUE, THAT THIS
PARTICULAR MODEL, THE SUMMIT MODEL WOULD
BE A VERY {POTION}TIVE ONE AND COULD BE
A VERY SUCCESSFUL ONE.
THE MODEL ITSELF IN GRATES THE WHOLE
IDEA OF EDUCATING PARTICIPANTS AS WELL
AS OFFERING AN OPPORTUNITIES FOR
NEGOTIATING.
I WOULD LIKE TO SHARE WITH YOU VERY
BRIEFLY, SOME WEAKNESSS THAT THE MEMBERS
OF OUR PANELS SAW IN THE PROCESS.
THREE OF THE TOP THREE WEAKNESSS ONE WAS
THAT BEFORE GOING INTO THIS, YOU SHOULD
REALIZE THERE IS A GREAT INVESTMENT OF
TIME AND ALSO, MONEY.
SECONDLY, CONSUMERS FELT THAT THERE WAS
A BIT OF AN IMBALANCE AS FAR AS
RESOURCES.
THAT CORPORATIONS HAD THE ---ON THE
CORPORATE SIDE, HAD THE OPPORTUNITY TO
HAVE THEIR ATTORNEYS AND TECHNICAL
PEOPLE WHEREAS ON THE CONSUMER SIDE,
THEY DIDN'T HAVE THOSE SAME RESOURCES.
AND THERE WAS ALSO A FEELING THAT WHILE
THIS -- IT WAS A VERY GOOD PROCESS,
DEFINITELY VOLUNTARY THAT A CONSENSUS
MIGHT HAVE BEEN REACHED EARLIER IF THE
FCC HAD BEEN DIRECTLY INVOLVED.
AND HAD FOR EXAMPLE, SET UP A SITUATION
SIMILAR TO A NEGOTIATED RULEMAKING MAYBE
OF NEGOTIATED THE ISSUE IN THAT TYPE OF
A SETTING.
THE STRENGTHS THAT WERE IDENTIFIED, IT
WAS FELT THAT THIS PARTICULAR MODEL WAS
EX-{LEMENTS} FOR BRINGING DIFFERENT
PARTIES TOGETHER AND EXPERTS TOGETHER TO
DEVELOP A BETTER UNDERSTANDING OF
PARTICULAR ISSUE THAT WAS IN DISPUTE.
SECONDLY, THAT IT WAS VERY IMPORTANT TO
HAVE THE RIGHT PAY SILL TATE FOR FOR
THIS TYPE OF A PROCESS, SOMEONE WHO IS
TRUSTED BY BOTH IN DUTIES FREE AND
CONSUMERS AND THEN, LASTLY, THAT THE SUM
PROCESS, THE {FEEMING} WAS THAT IT WOULD
RESULT IN A REAL COMMITMENT WHEN AN
AGREEMENT IS REACHED, IT WOULD RESULT IN
A REAL COMMITMENT BY ALL THE PARTYS AND
INVESTMENT BY ALL THE PARTIES.
AND THAT TO THE AGREED OUTCOME WHICH IS
VERY DIFFERENT FROM MANY OF US WHO HAVE
BEEN INVOLVED IN THE FCC PROCEEDINGS
WHICH ARE MUCH MORE FORMAL AND
DEFINITELY ADVERSARIAL.
SO THOSE WERE OUR -- THE STRENGTHS AND
WEAK MS. OF WHAT PEOPLE FOUND WITH THIS
PARTICULAR MODEL AND THAT IF YOU LOOK AT
YOUR OWN SITUATION, AND THE STREWNS AND
WEAKNESS OF THIS MODEL, IT CAN BE VERY
SUCCESSFUL.
>> IN OUR SECTION, THE TECHNICAL
SECTION, WHAT WE DID WAS WE TOOK ABOUT
NINE CASE STUDIES DESIGNED.
SOMEBODY IN A COMPANY DESIGN AGO
PARTICULAR TYPE OF PRODUCT, THINGS
HAVING TO DO WITH INTER MELT, THE
AFTERNOON, IT WAS A KIOSK, ATM'S
PERSONAL DIGITAL SYSTEMS AND SMALL HAND
HELD AND WE WERE EXPLORING THE
DIMENSIONSS OF ACCESSIBILITY AND THE
PROCESS WHAT COMPANIES WERE LOOKING FOR
IN TERMS OF INFORMATION AND ASSISTANCE.
BASICALLY, IN A FEW SENTENCE, WE
UNIVERSAL DESIGN HAS WIDESPREAD
IMPLICATIONS BOTH WITH PEOPLE WITH
DISABILITY AND OTHERS WHO DIDN'T.
YOU HEAR THE COMMENT ABOUT IF YOU MAKE
SOMETHING AVAILABLE FOR SOME FOR EXAMPLE
CANNOT SEE, OR IF SOME SOMEONE WITH LOW
VISION OR PEOPLE WHO CAN'T READ, A
REPRESENTATIVE FROM N C R READ NUMBERS
WHICH WAS VERY IM{LUM} NIGHTING SAID IN
THE TOP 31 REVENUE GENERATING COUNTRY,
360 MILLION INDIVIDUALS WHO ARE
ILLITERATE.
AND THERE ARE 328 CITIZENS WHO DO NOT
SPEAK THE NATIVE LANGUAGE OF THE COUNTRY
IN WHICH THEY LIVE.
ALREADY 100 MILLION INDIVIDUALS WITH
BLINDNESS OR VISION IMPAIRMENT, 405 WHO
ARE FOREIGN TOURISTS PER YEAR WHO WOULD
NOT HAVE THE LANGUAGE, 20 MILLION WITH
DISABILITY WHICH PROBABLY CONSERVATIVE.
IT IS HARD TO MEASURE THAT NUMBER.
240 MILLION WHO ARE DEAF OR HARD OF
HEARING AND 100 PLUS MILLION WITH
PHYSICAL DISABILITIES OF VARIOUS TYPES.
THOSE ARE VERY LARGE NUMBERS AND SOME OF
0 THOSE NUMBERS THE BIGGEST NUMBERS YOU
SEE ARE PEOPLE WHO ARE NOT NORMALLY
CONSIDERED TO HAVE A DISABILITY BUT, WHO
WOULD BE ABLE TO BENEFIT FROM.
ADD THOSE NUMBER TOGETHER, ELIMINATE THE
OVERLAP, AND YOU END UP WITH A VERY
LARGE PERCENTAGE OF THE POPULATIONS OF
THOSE COUNTRYS.
SO THE IMPLICATIONS GO BEYOND JUST THE
WELL, HAS SMALL FEW PERCENTAGES.
THE THINGS WE ALSO FOUND WITH ONE, WE DO
NOT KNOW HOW TO DESIGN ALL THINGS TO BE
ACCESSIBLE BY ALL PEOPLE.
TWO: IT WAS AMAZING HOW MUCH THAT WE DID
COLLECTIVELY KNOW HOW TO DO.
AND WE CAME TOGETHER WITH THE FOLLOWING
THING THEY SAW AS THE NEEDS FIRST OF
ALL, THE INDUSTRY NEED A REAL WORLD
UNDERSTANDING OF DISABILITY, THEY NEED
TO UNDERSTAND WHAT IT IS LIKE TO HAVE A
DISABILITY AND WHAT IT IS TO TRY TO
HOSPITAL RATE WITH DISABILITIES.
TWO: THE COMPILATION OF ISSUES WITH THE
DIFFERENT PEOPLE THAT PEOPLE HAVE WITH
DISABILITYS THREE: THEY NEED TO HAVE
IDEA AS TO WHAT NEEDS TO BE DONE, NOT
NECESSARILY -- THAT'S BASICALLY, THEY
CAN CONTRIBUTE TO THE PROCESS.
FOUR: LET IS CONSENSUS.
IT IS VERY DIFFICULT IF THERE ARE FIVE
WAYS OF DOING IT, THEY WANT 0 KNOW WHICH
ONE IS THE WAY THEY OUGHT TO DO.
AND IF THERE IS A CONSENSUS, THEY WANT
TO KNOW WHAT IT IS.
IS AND IF IT IS NOT A CONSENSUS, THEN,
THEY WANT THE DISBILL TO TO GET THEIR
ACT TOGETHER AND COME UP WITH A
CONSENSUS BECAUSE IT IS VERY HARD FOR
THEM TO GO ONE WAY AND THEN FIND OUT
THAT ONLY HALF OF THE PEOPLE WITH
DISABILITY WATCH IT DONE THAT AND THE
OTHER HALF -- SO, THE IT IS VERY
IMPORTANT TO THEM THAT THERE BE AMONG
CONTROVERSIAL ISSUES THAT PEOPLE GET
TOMORROW, COME TO THING AND {OOM} THEM
TO GO ONE AOR ANOTHER.
FINALLY, THEY SAID, JUST PLAIN AWARENESS
AGAIN, PEOPLE COMING HAVE NO IDEA THAT
SOME OF THESE ISSUES HAVE NO IDEA OF THE
SOLUTIONS TO THE ISSUES AND AN EMPHASIS
ALSO ON TRAINING OF NEW DESIGNERS,
ENGINEERS, BUSINESS PEOPLE, 'IN THE
TECHNOLOGY SESSION, THEY WERE TALKING
ABOUT THE FACT THAT THIS IS NOT A
TECHNOLOGY ISSUE, IT IS A CROSS THE
BOARD THROUGHOUT ALL LEVELS AND
MARKETING ET CETERA AND THAT NEEDS TO BE
TAUGHT NOT AFTER THEY GET ON THE JOB.
>> I JUST WANT TO SAY THANK YOU.
I REALLY WANT TO THANK THE PEOPLE WHO
WORKED ON THIS CONFERENCE AGAIN.
I THINK WE SHOULD POINT THEM OUT, JIM,
GREGG, RUTH HOLDER, KAREN WOLF, SORRY,
AND LARRY GOLDBERG WHO IS GONE.
{GEB} BEE KAPLAN, I FEEL LIKE SAYING THE
MOTHER OF US ALL.
-- DEBORAH KAPLAN, THE MOTHER OF US ALL.
OUR SPONSORS, AND.
>> AND FOLKS WHO HELPED OUT, CHRISTIAN
IN A, WHIM, CLAY CARTER, I KNOW HE IS
STILL HERE, HE WAS MY SATISFY I DON'T
REMEMBER AND RUTH WANT TO MAKE A FEW
FINAL COMMENTS.
>> HI.
THANK YOU ALL FOR COME {SKPK} HEMING
MAKE THIS CONFERENCE SUCH A WONDERFUL
LEARNING EXPERIENCE FOR ALL OF US.
WE HOPE THIS IS JUST THE BEGINNING OF A
NEW AWARENESS FOR ALL PEOPLE, NOT JUST
THOSE WHO ARE ALREADY PAINFULLY AYEAR
HOW SIMPLE AN ACCOMMODATION CAN BE IF
ONLY ONE THINKS ABOUT IT IN ADVANCE
EXAMPLE WHO ARE PAINFULLY AWARE OF WHAT
A DIFFERENCE A ACCOMMODATION CAN MAKE
WITH EVERY GATHERING LIKE THIS, WE
EXPAND THE CIRCLE OF UNDERSTANDING.
IF EVERY ONE AT INFO RAMPS GOES SOUGHT
AND TALKS TO OTHERS, THAT CIRCLE OF
UNDERSTANDING WILL CONTINUED CONTINUE TO
GROW.
WE ARE ENCOURAGED BY THE ACCESSIBILITY
REQUIREMENTS IN THE '96 TELECOM ACT AND
EVEN MORE ENCOURAGED BY THE GROVING WAVE
THAT IS EMERGE IN THE BUSINESS
COMMUNITY.
TO THOSE OF US WHO ARE MERE CONSUMERS,
IT SEEPS OBVIOUS WHEN WHEN THERE IS A
NEED, THERE IS A MARKET, IT IS
REFRESHING TO SEE THE MARKET RESEARCH
AND OF COURSE WHETHER WE'RE TALKING
MARKETS OR MANDATES, THE ACCESSIBILITY
WILL NOT BE THERE UNLESS THE TECHNICAL
SIDE OF THE HOUSE IS PROVIDING THE KNOW
HOW.
IT IS CON FOR THING TO KNOW THESE
RESEARCH AND DEVELOPMENT EFFORT ARE ON
GOING.
LAST, PUT NOT LEAST, IT IS A PLEASURE TO
SEE THE CARING AND COMMITMENT OF OUR
DEDICATED SERVICE.
GOVERNMENT HAS A ROLE TO LAY IN THIS,
NOT {ZWRUFT} BY REGULATION, AND NOT JUST
BY STEPPING IN WHERE MARKETS FAIL TO
SERVE, BUT ALSO BY WHEELING A
CONSIDERABLE PURCHASING POWER TO
INFLUENCE SERVICE.
WE WE HAVE SEEN THE HUMAN FACE OF ALL OF
THESE SECTORS OF OUR SOCIETY HERE AT
INFO RAMPS.
HOPEFULLY, WE ARE ALL GOING BACK TO OUR
OWN CORNERS OF THE WORLD WITH A
REFRESHED COMMITMENT TO KEEP THE LINES
OVER COMMUNICATION COMING WITH THE
MESSAGE.
AND AND THAT -- INCLUSIVE COMMUNICATIONS
CREEP HATES A WIN/WIN SITUATION FOR ALL
OF US.
THANK YOU.